Business Performance Support

WELCOME TO LINAKER   For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments.  Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.     ABOUT THE ROLE As part of our continuous growth and commitment to excellence, we are excited to introduce a brand-new role: Business Performance Support. This pivotal position will operate within our Business Performance Department, which plays an essential role in ensuring the smooth and efficient functioning of Linaker. You will be responsible for driving business-as-usual CRM efficiencies in the system, as well as supporting with all reactive requests and identifying operational efficiencies to support the overall business strategy. WHAT YOU WILL BE RESPONSIBLE FOR Daily Operations & Support First Point of Contact – Handle all Joblogic-related queries from clients and internal staff. System Issue Management – Act as the first point of contact when Joblogic is down, escalate issues, and track resolution progress. Engineer Support – Support engineers with issues on the Joblogic mobile system, troubleshoot problems, and escalate if necessary. Query Management – Respond to system-related queries, including clarifications on how Joblogic works. Report Requests – Scope and submit requests for report creation or amendments to Joblogic. Ticket Management – Manage Joblogic support tickets, chase updates, track ETAs, and escalate issues where needed. System Support Inbox & Ticket Channel – Oversee and manage queries from internal staff and clients. System Compliance – Ensure that all actions comply with Joblogic and client data requirements. User Onboarding & Configuration – Set up new users in Joblogic, configure roles, and manage vehicle and stock setup. User Access & Permissions – Oversee and manage user roles, permissions, and access levels. Process Inefficiencies – Identify inefficiencies in Joblogic processes by monitoring recurring issues and queries Communication & Relationship Management Internal Updates – Keep the team informed about system changes, issues, and updates. Newsletter & Announcements – Create and distribute newsletters covering system updates and best practices. Stakeholder Communication – Reach out to relevant teams to highlight changes and benefits from system updates. Incident Reports – Prepare and distribute reports on system downtime, issues, and resolutions. Joblogic Incident Reports – Ensure Joblogic provides formal incident reports for major issues. Joblogic Relationship Management – Support weekly meetings with Joblogic, assisting in maintaining the relationship and tracking open issues. Joblogic User Group – Lead a user group to gather feedback, identify pain points, and propose improvements. Departmental Meetings – Support with fortnightly/monthly Joblogic meetings with department leads to ensure alignment and address concerns. Training & Documentation Training Sessions – Conduct regular system training through Lunch & Learn calls and other sessions. Training Materials – Create and maintain written guides and video tutorials for Joblogic usage. New Feature Implementation – Review Joblogic system releases, summarise key changes, and implement them with the team. Team Empowerment – Ensure all users are well-informed and confident in using Joblogic through structured training and communications. New Developments & Rollouts New Project Development Support – Assist in new Joblogic development projects, supporting during rollout and ensuring smooth adoption. Testing & Feedback – Test new Joblogic developments and provide feedback before deployment. Transition Support – Act as the key transition contact when new features are released. Prepare fortnightly newsletter including release notes from Joblogic and any helpful hints for the internal teams. Support Performance Director and Continuous Improvement manager with tracking and managing completion of innovation & development projects Process & Procedures Support Performance team to keep internal process and procedures up to date using software platforms such as PowerPoint and Visio. Trouble shoot processes not functioning to suggest better ways of working. Managing Action trackers Ensure all cross department action trackers are written concisely, kept up to date, are chased for completion and shared with relevant stakeholders (Smartsheets) Manage multiple action trackers ensuring actions are completed within deadlines. Supporting the Business Strategy Supporting the Performance Director to deliver tasks directly linked to the business strategy and departmental strategy pieces. Supporting the wider team to delivery projects directly linked to the department and business strategy WHAT WE ARE LOOKING FOR Strong analytical and data interrogation skills. Advanced excel user. Excellent problem-solving abilities and attention to detail. Proficiency in CRM systems and a deep understanding of their functionalities. Strong communication skills and the ability to handle reactive requests effectively. Ability to work collaboratively with various stakeholders (internal and external). Experience in driving system efficiencies and managing process improvements. Previous experience working within an M&E environment would be considered highly desirable but not essential. THE PACKAGE A competitive starting salary of £30,000 – £35,000 with annual pay reviews. 25 Days holiday plus bank holidays. Plenty of opportunity for progression. Flexibility for hybrid working. Health care and medical insurance available after a qualifying period