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For Companies At a Glance
- Tasks: Manage client relationships and oversee daily operations for facilities management services.
- Company: Linaker has 30 years of experience in creating tailored business environments across the UK.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and hybrid working options.
- Why this job: Join a vibrant team driving growth with opportunities for personal and professional development.
- Qualifications: 5 years in FM or account management, strong leadership, and financial acumen required.
- Other info: Hybrid work environment with frequent travel to client sites.
The predicted salary is between 42000 - 84000 £ per year.
WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team.
The last couple of years has seen Linaker grow exponentially and our Key Account Managers have played a key role in this growth. With big plans for 2025 and beyond, were now looking for an exceptional Key Account Manager to join this vibrant team and help drive the business forward.
ABOUT THE ROLE
Reporting to the Sector Director, The Key Account Manager will be responsible for managing and developing client relationships, ensuring service excellence across operations, whilst delivering against account profit driven targets and driving business growth. The role requires strong leadership, financial acumen, and operational expertise to oversee both multi-client / key account delivery.
WHAT YOU WILL BE RESPONSIBLE FOR
Client & Account Management:
- Overall responsibility for the Clients / Accounts under your management
- Serve as the primary point of contact for clients, addressing their needs and expectations.
- Develop and maintain strong strategic client relationships to enhance customer satisfaction and retention.
- Conduct regular client meetings and performance reviews to assess service delivery.
- Ensure compliance with contractual obligations and service level agreements (SLAs).
Operational Management:
- Oversee the daily operations of facilities management services,
- Work closely with Area Managers / Support teams to ensure efficient and cost-effective service delivery.
- Implement best practices and standard operating procedures for FM operations.
- Monitor and improve operational performance through key performance indicators (KPIs).
- Accountability for timely completion of PPMs within your areas and accounts
- Accountable for Statutory compliance, PPM delivery for both Linaker engineers and Subcontracted services
- Responsibility for reporting accurate and timely KPI information to the Account Director (senior team) via Business Management Planning (BMP) on a monthly basis
Financial & Budget Management:
Financial responsibility for the performance including P&L, WIP, debt and ROI.
Develop and manage budgets for Areas / key accounts, ensuring cost control and profitability.
- Quote sign off for all works between values of £10,000 & £20,000 as well as responsibility for driving conversion rate of quoted works within direct accounts and areas.
- Prepare financial reports and forecasts for as part of Business Management Plan (BMP)
- Identify cost-saving opportunities and implement efficiency measures.
Health, Safety, & Compliance:
- Ensure compliance with all health, safety, and environmental regulations.
- Conduct risk assessments and implement mitigation strategies.
- Promote a safety-first culture across all operations.
- Driving near miss reporting via Area Managers
- Monitor and verify all H&S issued TBTs and training via Area Managers
- Ensure all relevant RAMs are issued to engineers within direct line team.
Team Leadership & Development:
- Lead and motivate Area Managers / teams to deliver high-quality service.
- Provide training and development opportunities for staff.
- Conduct performance reviews and set goals for team members.
- Ensuring correct resourcing levels / correct discipline are maintained throughout area and accounts.
- Accountability for driving performance of Area Managers under your direct report ensuring all compliance, site visits and audits are completed to schedule
Business Development:
- Identify opportunities for expanding FM services within existing clients / accounts.
- Support bid and proposal processes for new contracts.
- Collaborate with business development teams to drive revenue growth.
- key stakeholder and a significant contributor to the growth of the Area / Portfolio attached to any client / accounts within your management, including existing client account management,
- Contributing to the sales process including change management, new bid, site surveys, asset gathering, and sign off and mobilisation.
Work Environment:
- Hybrid / Office-based with frequent travel to client sites.
KEY SKILLS
- 5 years experience of working within FM, account management, KAM
- A technical background, with experience of SFG20
- Excellent communication, negotiation, and leadership skills.
- 2 years client and people management experience gained in a similar business within the Facilities/Engineering sector.
- Microsoft / PC literate, ability to utilise multiple systems, extract and format data, trend analysis and report / KPI reporting
- Strong presentation sills to both internal senior directors and external client stakeholders
- Understanding of H&S and compliance preferably with IOSH / NEBOSH qualification.
- An understanding of P&L management and Commercial terms.
- Previous people management experience including performance reviews & audits and coaching & development.
- Strong knowledge of regulatory requirements and industry best practices pertaining to documentation, compliance and risk management.
- Proactive problem solver who can lead by example whilst maintaining a strong ethical approach.
THE PACKAGE
- Company Car.
- Competitive Salary
- 25 Days holiday plus bank holidays.
- Opportunity for progression.
- Flexibility for hybrid working.
- Health care, life insurance and medical insurance available after a qualifying period.
Key Account Manager - Haydock in Newton-Le-Willows employer: Linaker Limited
Contact Detail:
Linaker Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Haydock in Newton-Le-Willows
✨Tip Number 1
Familiarise yourself with Linaker's core values: trust, reliability, and care. During your interactions, whether in interviews or networking, emphasise how your personal values align with theirs to demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the facilities management sector thoroughly, especially trends and challenges that are currently affecting it. Being knowledgeable about industry specifics will help you engage in meaningful conversations with potential employers and showcase your expertise.
✨Tip Number 3
Network with current or former employees of Linaker on platforms like LinkedIn. Ask them about their experiences and any insights they can share about the company culture and expectations for the Key Account Manager role.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage client relationships and drive business growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
We think you need these skills to ace Key Account Manager - Haydock in Newton-Le-Willows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and account management. Emphasise your leadership skills, financial acumen, and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your values align with Linaker's core values of trust, reliability, and care. Provide examples of how you've successfully managed client relationships and driven business growth in previous roles.
Highlight Key Skills: Ensure you mention key skills such as communication, negotiation, and operational expertise. If you have experience with SFG20 or relevant health and safety qualifications like IOSH or NEBOSH, make sure to include these details as they are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Key Account Manager.
How to prepare for a job interview at Linaker Limited
✨Understand Linaker's Core Values
Before the interview, make sure you understand Linaker's core values of trust, reliability, and care. Be prepared to discuss how these values resonate with your own work ethic and how you can embody them in your role as a Key Account Manager.
✨Showcase Your Financial Acumen
Since the role involves financial responsibility, be ready to discuss your experience with P&L management, budgeting, and cost control. Prepare examples of how you've successfully managed budgets or improved profitability in previous roles.
✨Demonstrate Leadership Skills
As a Key Account Manager, you'll need strong leadership skills. Think of specific instances where you've led a team or project, highlighting your ability to motivate others and drive performance. Be ready to discuss how you would lead and develop Area Managers under your supervision.
✨Prepare for Client Relationship Scenarios
Expect questions about managing client relationships and ensuring service excellence. Prepare scenarios where you've successfully addressed client needs, conducted performance reviews, or improved customer satisfaction. This will show your capability in maintaining strong strategic client relationships.
