Council Information Officer in Clydebank

Job Description

These are part‑time posts; salary will be pro‑rated to hours worked.

The positions are fixed term until 31/03/2027.

We are looking for an enthusiastic, motivated individual to join our Citizen Services team.

The role involves working in a call centre environment across a diverse range of services, providing high‑quality customer service to support citizens of West Dunbartonshire and contributing to the development and delivery of a comprehensive, customer‑focused, effective range of council‑wide business support.

Key responsibilities include managing a large volume of telephone calls, ensuring systems are accurately maintained and up to date in compliance with procedures, and completing referrals for other services.

Requirements

• Completed Level 1 Disclosure prior to formal offer.

Benefits

West Dunbartonshire Council was voted one of the top ten flexible employers and prides itself on flexible working to support work‑life balance.

• Access to the Local Government Pension Scheme (LGPS) with an employer\’s contribution of at least 19.3% and all associated benefits.
• Minimum of 25 days annual leave, increasing a day each year up to 35 days, plus 8 fixed public holidays each year.
• Access to employee wellbeing supports including occupational health and counselling if needed.

For more information about West Dunbartonshire Council visit the following links: About Us, Benefits of Working with us.