Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service and manage vehicle repair processes.
- Company: Join a family-run business with a friendly and supportive culture.
- Benefits: Competitive salary, bonus scheme, generous holiday, and pension contributions.
- Why this job: Kickstart your career in the automotive industry with great training and growth opportunities.
- Qualifications: Customer service experience; motor trade knowledge is a plus but not essential.
- Other info: Dynamic team environment with a focus on exceeding customer expectations.
The predicted salary is between 28500 - 39900 £ per year.
Lipscomb Maidstone is recruiting for a Bodyshop & Smart Repair Consultant to join the team to provide a professional and friendly service to our customers. Headed up by our Aftersales Director, the best training and opportunities will be given. This is a fantastic opportunity to develop a career with our Bodyshop team.
We are looking for a dynamic and self-motivated individual with experience in a customer centric role. As a Bodyshop & Smart Repair Consultant for our Dealership & Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to the Dealership, ensuring all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer & insurance enquiries and make customer bookings.
Responsibilities- Provide regular communication to customers and insurers, keeping them informed of repair progress, additional work required or vehicle completion, ensuring the database and records are kept up to date.
- Ensure all estimates / works are managed and administered in line with our processes.
- Upsell of bodywork, smart repairs and alloy wheel repairs to customers as appropriate.
- Process invoices and ensure payment is received in full before vehicles are released.
- Liaise with internal aftersales colleagues to ensure effective communication and teamworking.
- Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.
- You must have previous experience in a similar customer facing role.
- Motor trade or Bodyshop experience, knowledge of body repairs & estimating systems is desirable but not essential.
- You will have strong customer service skills, focus, organisational skills and strong desire to exceed customers expectations.
- You will need to have a full clean driving licence.
Lipscomb Cars are a family run business and have dealerships in Maidstone conveniently located just 2 minutes from J6 of the M20 at Aylesford and at Chartham (A28) near Canterbury. The rewards are great when working at Lipscomb. Alongside a generous basic salary & bonus scheme, together with 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.
Bodyshop & Smart Repair Consultant in Maidstone employer: Limpscomb
Contact Detail:
Limpscomb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop & Smart Repair Consultant in Maidstone
✨Tip Number 1
Get to know the company! Research Lipscomb Maidstone and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and bodyshop knowledge. Role-playing with a friend can help you feel more confident and articulate your experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Bodyshop & Smart Repair Consultant in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bodyshop & Smart Repair Consultant role. Highlight any customer service experience and relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about this role at Lipscomb Maidstone and how your background makes you a great fit. Keep it friendly and professional, just like the service we provide.
Showcase Your Communication Skills: Since you'll be liaising with customers and insurers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Limpscomb
✨Know Your Stuff
Make sure you brush up on your knowledge of body repairs and estimating systems. Even if you don't have direct experience, showing that you've done your homework on the industry will impress the interviewers.
✨Customer Service is Key
Since this role is all about providing a professional and friendly service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview!
✨Practice Your Communication Skills
You'll be liaising with customers and insurers, so practice clear and concise communication. Consider doing mock interviews with a friend to get comfortable discussing how you would handle customer enquiries and complaints.
✨Show Your Enthusiasm
Lipscomb Cars is looking for a dynamic and self-motivated individual. Make sure to convey your passion for the role and the company during the interview. A positive attitude can go a long way in making a great impression!
