At a Glance
- Tasks: Create unique customer experiences and drive sales in a chic retail environment.
- Company: Join Ysé, a trendy brand with a passion for style and customer service.
- Benefits: Part-time hours, dynamic team atmosphere, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to sustainability efforts in a supportive team.
- Why this job: Be an ambassador for a stylish brand and connect with customers authentically.
- Qualifications: Retail experience, strong communication skills, and a love for fashion.
The predicted salary is between 12 - 15 £ per hour.
Ysé’s beautiful journey continues to grow every year, and we still have so many exciting things ahead of us. We are currently looking for a Sales Assistant (part-time permanent contract – 24 hours/week) to join our first London store as soon as possible. We are looking for someone cheerful, autonomous, highly organised, and above all, sensitive to Ysé’s universe and values. As a true ambassador of our brand, you will create a unique and personalised experience for our customers through our trendy, chic and refined collections.
Client Experience
- Welcome and advise customers according to the standards defined by the art of sales and Ysé’s customer service;
- Sell with sincerity and emotional intelligence, adapting your approach to each client;
- Actively contribute to the store’s revenue growth and key performance indicators;
- Master and develop the store’s customer loyalty indicators;
- Cultivate lasting customer relationships by personalising service and encouraging follow‑up visits;
- Handle post‑sale follow‑ups and client satisfaction inquiries when needed;
- Resolve any client concerns with empathy and efficiency, ensuring a smooth resolution and positive brand image.
Product Management
- Know Ysé’s collections by participating in all internal training sessions;
- Ensure that the products displayed in the store meet Ysé’s brand image criteria;
- Participate in and master the fundamentals of Ysé merchandising;
- Ensure proper shelf placement according to the timeline set by the store manager;
- Report any inconsistencies noticed in the products;
- Contribute to store visual storytelling by suggesting improvements in product placement and atmosphere;
- Monitor product performance and provide feedback to the team on bestsellers and slow movers.
Stock Management / Tools
- Master the various operational tasks within the time allowed (deliveries, returns, rotating inventory);
- Ensure optimal restocking in the store at all times;
- Actively participate in daily management related to unidentified shrinkage;
- Manage the basics of Shopify;
- Ensure and use the different processes related to the company’s omnichannel services (Click and Collect);
- Master opening and closing of the cash register;
- Notify and alert the store manager in case of exceptional situations;
- Propose ideas to improve stockroom organisation and operational efficiency;
- Participate in monthly inventory audits and proactively support preparation for peak periods (sales, launches, holidays).
Team Spirit & Internal Contribution
- Contribute to a positive team atmosphere by sharing knowledge and supporting new team members;
- Take initiative to contribute ideas during team meetings and brainstorms;
- Represent the Ysé brand internally and externally with professionalism and authenticity;
- Participate in internal projects and brand events (pop‑ups, collaborations, private sales);
- Uphold Ysé’s values and actively contribute to its sustainability and inclusivity efforts.
Opening & Closing Responsibilities
- Securing the premises: This includes setting the alarm, ensuring all doors and windows are locked, and verifying that the property is safe.
- Preparing for the day: This may involve tasks such as turning on lights, setting up registers, and ensuring the store is clean and organised.
- Closing procedures: This involves the reverse of opening, including taking inventory, securing cash, and setting the alarm.
Profile Required
We share more than just work, and we are looking for someone who will, above all, share our passion for doing things well and our dream of constantly improving to better surprise our subscribers and clients. Passionate about retail and sales, you have a successful first experience as a Sales Assistant. Dynamic and meticulous, you have an excellent sense of commerce and customer service. Organised, you know how to identify priorities. You enjoy challenges, are results‑oriented, and bring forward innovative ideas. You are proficient in the Microsoft Office/Gmail suites. You love the brand and the products it offers. Speaking French would be a huge plus.
Encouraging diversity in all its forms, Ysé is committed to promoting the employment of individuals with disabilities.
Sales Assistant - 24h – King’s Road in London employer: L'IMPERTINENTE - Ysé
At Ysé, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and personal growth. As a Sales Assistant in our first London store on King’s Road, you will not only engage with our chic collections but also be part of a supportive team that encourages innovation and celebrates diversity. With opportunities for professional development and a commitment to sustainability, Ysé offers a rewarding environment for those passionate about retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - 24h – King’s Road in London
✨Tip Number 1
Get to know Ysé's brand inside out! Familiarise yourself with their collections and values. This way, when you walk into that interview, you can show them you're not just another candidate, but a true ambassador for their brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would create a unique experience for customers. Role-play scenarios with friends or family to get comfortable with selling with sincerity and emotional intelligence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed stock or contributed to team success in previous roles. Being able to demonstrate your ability to keep things running smoothly will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ysé family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Sales Assistant - 24h – King’s Road in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for retail and Ysé's brand shine through. We want to see how you connect with our values and how you can bring that passion to the role!
Be Personal and Authentic:Make sure to personalise your application. Share specific experiences that highlight your customer service skills and how you've created memorable experiences for clients in the past. We appreciate authenticity!
Highlight Your Organisational Skills:Since we're looking for someone highly organised, don’t forget to mention any relevant experiences where you’ve successfully managed tasks or projects. Show us how you prioritise and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ysé!
How to prepare for a job interview at L'IMPERTINENTE - Ysé
✨Know the Brand Inside Out
Before your interview, dive deep into Ysé’s universe. Familiarise yourself with their collections, values, and customer service standards. This will not only show your passion for the brand but also help you tailor your responses to align with their ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight how you resolved issues with empathy and efficiency, as this is crucial for a Sales Assistant role. Think of specific situations that demonstrate your emotional intelligence and ability to connect with customers.
✨Be Ready to Discuss Sales Strategies
Since the role involves contributing to revenue growth, come prepared with ideas on how you can drive sales. Think about how you would approach selling Ysé’s products sincerely and how you could cultivate lasting customer relationships. This shows initiative and a results-oriented mindset.
✨Demonstrate Team Spirit
Ysé values a positive team atmosphere, so be ready to discuss how you’ve contributed to team dynamics in previous roles. Share examples of how you’ve supported colleagues or taken the initiative during team projects. This will highlight your collaborative nature and fit within their culture.
