This role has been established to drive and manage delivery across a range of LIMOSS market services with focus on DA services initially. The change team manage and deliver market change for both LIMOSS owned market services and third-party services in which we have an interest. This role covers business and technical requirements alongside the management of the project lifecycle. This role would be suited to self-starting individuals who like to solve problems and drive outcomes - experience of the insurance market and systems would be preferable but not essential. This is a permanent role that attracts a salary range up to £70k p.a. plus bonus and benefits.
Direct reports - we work in a matrix structure, but the role requires an ability to work and manage multiple resources and is a change role to both drive change and manage outcomes for LIMOSS/Market.
Linkage to number of vendor organisations as appropriate and will be expected to manage aspects of planning, analysis, delivery/testing as well as commercial requirements alongside LIMOSS sourcing.
Objectives/outcomes
Change Agenda For specific services set the change agenda direction and oversight all aspects of change requirements. Outcome: Change Direction and Rationale is clear for Service/Product Roadmaps. The market look to this level of role for direction and coordination.
Objectives/Outcomes :
Theme: Structure to provide Analysis of change requirements across LIMOSS and Market Services.
Objective - Create structure to capture, review ,and assess change requirements, working with market participants to make sure that there is governance, resource, and processes in place to capture both requirements and solutions for the relevant market services. Outcome - Structured collation of requirements that is transparent, visible, and governed.
Objective - Ensure requirements are documented according to the LIMOSS change framework applying the appropriate methodology. Outcome - Consistent and well documented approach with a fully managed requirements documents/user stories
Objective - Facilitate resolution of priority conflicts with appropriate market service stakeholders. Outcome- Clear view, consideration, and management of change prioritisation and high lighting any conflicts.
Theme - Design
Objective - Ensure that the solutions proposed and built will deliver the required business outcomes. Outcome - Well documented solution design linked to the original business requirements
Objective - Co-ordinate resources with internal and external resources to identify, analyse, and escal any relevant design issues. Outcome - Gap analysis, management, and resolution of design issues with clear outcomes presented.
Objective - Act as co-ordination point during design to ensure the impact of change is understood. Outcome - Clearly documented change impact analysis
Drive Delivery - Objective - Act as the single control point for planning, drive, and outcomes for delivery. This includes setting up relevant stakeholder governance and management processes. Outcome - Structured end-to-end delivery plan and mobilisation of appropriate resources to contribute to and deliver the required outcomes. Clear structure that is dependable and consistent.
Delivery Management - Objective - Work with vendors and set structure to run project working groups ensuring plans are tracked with controls and reporting in place. outcome - Reporting tracked delivery schedules and maintained RAID logs. Vendor deliveries are clearly contracted and integrated into the overall delivery plan.
Service Engagement - Objective - Structure in place for project support to the market service users to ensure that the change activity is supported, and service impacts are covered. Make sure resourcing is well planned. Outcome - Market experts and SMEs understand the position and role of change whether in project or BAU/RUN.
Adoption and market engagement Objective - Prepare appropriate market materials to support adoption with key market firms and manage any vendor impacts. Outcome - Market are sighted on the solution / offering and market impact is understood and well managed
Objective - Work across LIMOSS to ensure change is accepted by Market users. Outcome - Market users are ready for and confident in the change brought about.
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