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- Tasks: Help customers with tech questions and optimize their experience with our travel platform.
- Company: Join Duffel, a startup revolutionizing travel tech backed by top investors.
- Benefits: Enjoy personal growth, ownership in the company, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced team while simplifying travel for millions.
- Qualifications: Bachelor’s degree in a technical field and 5+ years in customer support or similar roles.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Associate Director @ limitless. Scaling digital teams across the UK, US and Europe.
Join an award-winning technology startup!
Are you interested in joining one of the most exciting SaaS startups in the market in which you will have a huge amount of freedom to progress your career and technical knowledge?
We are working with a leader in the AML/KYC space who offers a complete end-to-end compliant solution focused on creating trust online.
They are looking for a Customer Success Engineer to join the rapidly growing founding team and continue building out their flagship product, which will revolutionise this market.
In this role, you will have huge opportunities to be at the ground level of a stable startup on a journey that will change the space in which they work.
This could be a truly life-changing role for you. Opportunities to join businesses with this much potential as early as this are very, very rare!
Responsibilities:
- Respond to customer queries, ensuring high satisfaction.
- Proactively engage with customers to identify upsell opportunities.
- Implement automation tasks to enhance CMS and support platforms.
- Ensure tickets are closed quickly and effectively, maintaining a focus on efficiency.
- Collaborate with cross-functional teams to align strategies.
- Stay updated on industry trends and best practices.
Skills Required:
- Customer satisfaction obsessed.
- Experience using customer data to assist and provide a better customer experience.
- Data analytics proficiency or eagerness to learn.
- Technical aptitude, especially with CMS or support platforms.
- Knowledge of SDKs, APIs valued.
- 2+ years in a Customer Success/Technical Support role or a motivated graduate.
Benefits:
- Equity options with the potential to be worth £800,000+ at the point of sale (based on the latest projections).
- Private health and dental insurance.
- This is an unparalleled opportunity to join the next big thing!
- Training and courses provided and paid for.
- Subsided Gym and wellness programs paid for.
- Remote with monthly office visits to London.
- Work from anywhere in the world 3 weeks a year.
- Monthly team social events.
- Free food and drinks in the office.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Information Technology
Industries
Software Development and IT System Custom Software Development
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Customer Success Engineer employer: limitless
Contact Detail:
limitless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Familiarize yourself with the Duffel platform and its API features. Understanding how our technology works will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in previous roles. This will highlight your ability to handle diverse responsibilities and work independently.
✨Tip Number 3
Engage with the travel technology community online. Participating in forums or discussions related to airline and hotel distribution systems can provide insights and connections that may be beneficial during the interview process.
✨Tip Number 4
Prepare to discuss how you would establish best practices for onboarding and engaging customers. Having a clear strategy in mind will show that you are proactive and ready to contribute to the team's success.
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support engineering and technical roles. Emphasize your skills in integrating RESTful APIs, debugging, and writing scripts or SQL queries.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel technology and how your background aligns with Duffel's mission. Mention specific experiences where you've solved complex customer issues or improved processes.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to explain complex technical concepts clearly to diverse audiences.
Highlight Analytical Abilities: Discuss your experience with data analysis and how you've used insights to drive decisions in previous roles. This will show your operational mindset and ability to optimize performance.
How to prepare for a job interview at limitless
✨Show Your Technical Expertise
Be prepared to discuss your experience with RESTful APIs, debugging integration issues, and writing SQL queries. Highlight specific examples where you've successfully solved technical problems for customers.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication skills, practice explaining complex technical concepts in simple terms. Think of scenarios where you had to communicate effectively with customers at different levels.
✨Emphasize Your Problem-Solving Abilities
Prepare to share instances where you've analyzed data to drive decisions or improve processes. Show how your operational mindset has helped you build effective workflows in previous roles.
✨Align with Company Culture
Research Duffel's mission and values, and be ready to discuss how your personal goals align with their objectives. Express your eagerness to contribute to a fast-moving startup environment and your passion for the travel industry.
