At a Glance
- Tasks: Deliver exceptional guest care and collaborate with a vibrant team.
- Company: Join the Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you.
- Why this job: Make memorable moments for guests while developing your hospitality skills.
- Qualifications: Previous hospitality experience and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
- Offer exceptional guest care at all times.
- Address guest concerns courteously and promptly to ensure their satisfaction.
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
- Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
- Engage in continuous learning and skill development to maintain service excellence.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor.
Person Specification
- Previous experience in hospitality is required.
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to delivering consistent results.
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Customer reviews.
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Available Ongoing Learning
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach.
- ‘Come Join Us’ Guest Care training.
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme.
- Graduate programme.
- Level 2 Apprenticeships in Hospitality.
Some of the perks our Food & Beverage Assistant could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Food & Beverage Assistant in Nottingham employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Food & Beverage Assistant, you'll enjoy exceptional training opportunities, competitive perks like special room rates, and a commitment to your personal growth within our extensive network of hotels across the UK and Ireland. Join us to be part of a community that prioritises both guest satisfaction and employee wellbeing, ensuring a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Limited
Don't be shy about reaching out to Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
