At a Glance
- Tasks: Support the Front Office team and ensure guest satisfaction during night shifts.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, wellbeing activities, and career progression.
- Other info: Enjoy ongoing training and a supportive work environment.
- Why this job: Be at the heart of hospitality, creating memorable experiences for guests.
- Qualifications: Detail-oriented, team player with a passion for guest care.
The predicted salary is between 11 - 12 ÂŁ per hour.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
If you’re our ideal Night Porter, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
- Carry out regular Fire Walks each night.
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Some of the perks our Night Porter Casual could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Porter Casual? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Porter Casual employer: Limited
Contact Detail:
Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter Casual
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around the place or check out their website. Familiarising yourself with the hotel's vibe and values will help you connect better during the chat.
✨Tip Number 2
Show off your personality! When you’re in the interview, let your true self shine through. They want a Night Porter who’s not just skilled but also a great fit for the team, so don’t hold back on being yourself.
✨Tip Number 3
Ask questions that matter! Inquire about the team dynamics or how they handle guest satisfaction. This shows you’re genuinely interested in the role and ready to be a bold team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Night Porter Casual
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application for the Night Porter role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested in being part of the Leonardo community.
Show Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. This will help us see how you can fit into our dynamic team and contribute to creating memorable moments for our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward, so you can focus on showcasing your skills and enthusiasm for the role.
How to prepare for a job interview at Limited
✨Know the Company Culture
Before your interview, take some time to research Leonardo Hotels and their values. Understanding their commitment to guest satisfaction and teamwork will help you align your answers with what they’re looking for. Show that you can be a bold team player who embodies their vision!
✨Demonstrate Your Guest Care Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will showcase your ability to maximise guest satisfaction, which is key for this role.
✨Highlight Your Attention to Detail
The job requires being detail-oriented, especially when setting up breakfast items. Think of specific instances where your attention to detail made a difference in your previous roles. This will demonstrate that you understand the importance of creating memorable moments for guests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate successes within the hotel. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.