At a Glance
- Tasks: Supervise the Night Crew and ensure excellent guest experiences.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellbeing initiatives.
- Other info: Flexible night shifts with opportunities for career progression and ongoing training.
- Why this job: Make a real impact on guest satisfaction while developing your hospitality skills.
- Qualifications: Supervisory experience or strong front office skills; great communication and people skills.
The predicted salary is between 25000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
We have an opportunity for you to join the Nights Team as a Night Manager. We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises.
What we want you to have:
- Supervisory experience or be a strong front office or nights team member in a hotel.
- Great communication skills so you can chat to our guests providing a great welcome and departure.
- Flexibility– to enjoy working night shifts (weekends will be included).
- Ability to recognise what our customers want and need.
- Good people skills – to work well in a team because we want work to be fun.
- Have a genuine interest in serving customers, at night they can be very different.
- Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
- To be organised and able to work well under pressure at times and multi-task in a fast-paced environment.
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
The job:
- To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the business, including arrivals, departures and special requests.
- To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times.
- To follow the company standards and procedures for guest arrivals and departures.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating colleagues.
- Ensure all cash, charge, float and till procedures are carried out.
- To follow night audit procedures and generate the relevant reports for each department.
- Run the relevant back up.
- Ensure that all guests are safe and comfortable.
Some of the perks our Night Assistant Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Assistant Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Assistant Manager in Middlesbrough employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Assistant Manager, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression. Join us in creating memorable experiences for our guests while being part of a supportive community that prioritises your wellbeing and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Assistant Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We want you to show off your great communication skills and how you handle pressure!
✨Tip Number 3
Dress the part! When you come in for an interview, make sure you look sharp and professional. It shows you care about the role and respect the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Night Assistant Manager in Middlesbrough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention your supervisory experience or any front office roles you've had, as this will show us you're a great fit for the Night Assistant Manager position.
Show Off Your Communication Skills:Since great communication is key in this role, use your application to demonstrate how you connect with people. Share examples of how you've provided excellent customer service or resolved complaints effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Limited
✨Know the Company Culture
Before your interview, take some time to understand Leonardo's values and culture. They emphasise being bold and a team player, so think about how you can demonstrate these traits in your responses.
✨Showcase Your People Skills
As a Night Assistant Manager, you'll be interacting with guests and your team regularly. Prepare examples of how you've successfully handled customer interactions or resolved complaints in the past to highlight your communication skills.
✨Demonstrate Flexibility and Organisation
Since the role involves night shifts and multitasking, be ready to discuss your experience working under pressure. Share specific instances where you managed multiple tasks effectively while maintaining high standards.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various scenarios, like guest complaints or emergencies. Think through potential situations you might face as a Night Assistant Manager and how you'd respond to ensure guest safety and satisfaction.
