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- Tasks: Supervise Meeting & Events Operations, ensuring exceptional guest experiences and team performance.
- Company: Join Limited Edition Hotels, part of the Leonardo Hotels portfolio, known for unique hospitality.
- Benefits: Flexible hours, training opportunities, employee recognition, and discounted hotel stays.
- Why this job: Be part of a dynamic team delivering memorable experiences in a vibrant hotel environment.
- Qualifications: Supervisory experience or strong team member ready for more responsibility.
- Other info: Enjoy varied work, fun activities, and a supportive culture focused on personal growth.
The predicted salary is between 30000 - 42000 £ per year.
LMM - The Midland is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.
At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.
As Meeting & Events Operations Supervisor, we want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.
What we want you to have:
- Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
- Great communication skills so you can chat to our guests and of course the team
- Flexibility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
- The ability to recognise what our customers want and need and be able to provide it
- Good people skills – to work well in a team - we want work to be fun for all of our employees
- Have a genuine interest in providing hospitality to our customers
- Confidence with systems and taking payments
- To be able to work well under pressure at times and multi-task in a fast-paced environment
- Ensure prompt resolution of customer complaints
The job:
- To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
- To be familiar with the day's business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
- To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
- Training and motivating team members
- Ensuring all cash, charge, float, and till procedures are carried out correctly
Why come and work for us: to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Some of the great benefits of working for us include:
- Varied and interesting work- no day is the same at Leonardo Hotels
- Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
- Having the chance to work with and around friendly people
- Birthday cards every year- we celebrate everything
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
- A smart Uniform
- Meals on duty
- Monthly engagement activities- we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- So many training courses that your brain may not be able to squeeze them all in
- Employee of the month earning you a little bonus and fame for the month
- Leo Points – earn points and claim them back on gifts that you want
- Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
- Sensible benefits that could save you money - Pension Scheme, Life assurance, wellbeing support, wedding leave
Some of the perks our M&E Operations Supervisor could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a M&E Operations Supervisor? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
M&E Operations Supervisor employer: Limited
Contact Detail:
Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operations Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest interaction, make sure you can confidently chat about your experiences and how you handle different situations. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your flexibility! They want someone who can adapt to different shifts and busy environments. Share examples of how you've thrived under pressure or managed multiple tasks at once.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace M&E Operations Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and working with people.
Tailor Your Application: Make sure to tailor your application to the M&E Operations Supervisor role. Highlight any relevant experience and skills that match what we’re looking for, like your supervisory experience or great communication skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Limited
✨Know the Company Inside Out
Before your interview, take some time to research Limited Edition and Leonardo Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest in being part of their team.
✨Showcase Your People Skills
As a Meeting & Events Operations Supervisor, you'll need to demonstrate excellent communication and people skills. Prepare examples from your past experiences where you've successfully resolved guest complaints or worked effectively within a team. This will highlight your ability to create a welcoming atmosphere for guests.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing a busy event. Think of scenarios from your previous roles and how you approached them. Practising these responses will help you feel more confident during the interview.
✨Emphasise Flexibility and Adaptability
The role requires flexibility in working hours and adapting to different situations. Be prepared to discuss your availability and willingness to work various shifts. Share examples of how you've successfully adapted to changing circumstances in previous jobs, showcasing your readiness for the dynamic environment at Leonardo Hotels.
