At a Glance
- Tasks: Build strong client relationships and deliver engaging product demonstrations.
- Company: Join Aderant, a leading software company transforming the legal industry.
- Benefits: Competitive salary, travel opportunities, and a culture of innovation.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be a trusted advisor and make a real impact in client success.
- Qualifications: Experience in customer satisfaction and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.
We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long-term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications.
As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non-technical users.
As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long-term success. You will co-ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.
Preferred Experience- Proven experience of increasing customer satisfaction, adoption, and retention
- Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C-level to end user
- Finance, accounting and legal (law firm / legal tech) background
- Software technology background
- Willingness to travel, some of which will involve overnight stays and which may include travel outside of the UK
- Self-starter – able to work with minimal supervision, independently and as part of a team
- Highly organised – able to adapt to changing priorities in a multi-tasking environment
- Driven and passionate – ensuring you achieve your full potential and helping clients do the same
- Eager to learn – you seek out help and use it to continually improve and perfect your work
- Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
- Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
- Resilient and calm – able to work effectively in a busy, high pressure environment
Solutions and Client Experience Consultant, EMEA in London employer: Limited
Aderant is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals seeking to thrive in the legal tech industry. With a strong commitment to employee growth and a culture that values diverse perspectives, Aderant offers a dynamic work environment where your contributions directly impact client success across the EMEA region. Enjoy the benefits of working with a global leader, including opportunities for professional development, a supportive team atmosphere, and the chance to be at the forefront of transforming the legal landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Client Experience Consultant, EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Solutions Consultant gig!
✨Tip Number 2
Show off your skills! Prepare a killer demo of how you’d use Aderant applications to solve real client problems. This will not only showcase your knowledge but also demonstrate your passion for helping clients succeed.
✨Tip Number 3
Be proactive! Reach out to potential employers directly through our website. Express your interest in the role and share how your experience aligns with their mission. A personal touch can make all the difference!
✨Tip Number 4
Stay adaptable! The legal tech landscape is always changing, so be ready to learn and pivot. Show that you’re eager to embrace new ideas and technologies, which is exactly what Aderant values in their team.
We think you need these skills to ace Solutions and Client Experience Consultant, EMEA in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and driving innovation in the legal industry. Share your experiences that align with our mission and values.
Tailor Your Application:Make sure to customise your application for the Solutions and Client Experience Consultant role. Highlight your relevant skills and experiences, especially those related to customer satisfaction and technology. We love seeing how you can bring your unique background to the table!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and skills, making it easier for us to see why you’re a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Aderant!
How to prepare for a job interview at Limited
✨Know Your Aderant Inside Out
Before the interview, make sure you have a solid understanding of Aderant's products and services. Familiarise yourself with their applications and how they benefit law firms and professional services. This will help you articulate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Solutions and Client Experience Consultant, strong communication is key. Prepare to demonstrate your ability to engage with various stakeholders, from C-level executives to end users. Practice explaining complex concepts in simple terms, as this will be crucial when discussing technology and product positioning.
✨Highlight Your Customer-Centric Approach
Aderant values client relationships, so be ready to share examples of how you've increased customer satisfaction and retention in previous roles. Discuss specific strategies you've used to build trust and enhance client experiences, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and resilience. Think of past experiences where you faced challenges in a high-pressure environment and how you overcame them. This will showcase your analytical and creative thinking abilities, which are essential for the role.
