RenaissanceRe is a leading writer of Property & Casualty Reinsurance. For over 25 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims.
Our global team shares a passion for solving our customers’ biggest problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
About RenaissanceRe
For over three decades, RenaissanceRe has helped its clients manage the risks of operating in a volatile and uncertain world. We’re experts in Property, Casualty, Specialty, and Credit reinsurance, consistently recognized for the innovative way we combine data, experience and technology to understand and manage large and complex risks across the world. We are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges. To learn more, please visit us at Careers - RenaissanceRe (renre.com).
About the Position
Reporting to the AVP, Head of Administration & Facilities – Europe, this role leads the day‑to‑day Workplace Services & Operations function in the London office. The role is responsible for ensuring the delivery of high‑quality onsite services, acting as the first point of escalation for operational matters, and supporting health & safety, duty of care, and incident coordination activities.
The role supports and coordinates third‑party service providers (including Front Desk), manages day‑to‑day onsite activities, and works closely with cross‑functional teams to ensure an excellent employee and client experience. It also strengthens local operational resilience by reducing dependency on senior escalation for routine issues and supporting the AVP on key initiatives.
This role is being offered on a Fixed Term basis.
Key Responsibilities
This is a varied and wide-ranging role, with responsibilities including:
Coordinating day‑to‑day delivery of London Workplace Services, ensuring smooth, consistent, and high-quality onsite operations
Act as first point of contact for local operational escalations and resolve routine service‑related issues
Maintain oversight of office readiness, presentation standards, and client‑facing areas
Support workplace health & safety compliance across the London office, including incident coordination and follow‑up
Assist with ensuring duty of care standards are consistently applied, documented, and communicated
Support the delivery of services provided by third‑party partners, including Front Desk, catering, cleaning, porters, and maintenance vendors
Coordinate contractor access, permits, and RAMS in line with building and RenRe requirements.
Monitor service standards and contribute to continuous improvement initiatives
Manage day‑to‑day onsite activities to ensure a seamless and hospitable workplace environment
Support office-wide events, client visits, and onsite hospitality
Ensure effective communication of services updates to employees
Support the AVP with operational aspects of workplace and service-related projects, including space optimisation, technology enhancements, employee experience initiatives, and future workplace changes
Provide coordination, cover, and guidance to Front Desk and onsite services staff to ensure adequate operational resilience
Contribute to fostering a culture of service excellence across the London Workplace Services function
Working Hours & Flexibility:
Core hours 8.30 – 17.00. Occasional flexibility in working hours or days may be requested during periods of critical maintenance, operational incidents, or business‑critical events. Such requests will be infrequent and planned wherever possible
Candidate Qualifications:
Previous experience working in comparable positions, ideally within the Finance & Insurance industry
Previous experience in comparable workplace services or facilities roles, ideally within the Finance & Insurance industry (minimum 2 years)
Strong working knowledge of Microsoft Office applications
Experience coordinating workplace services, facilities maintenance, and third‑party vendors
Experience supporting or coordinating onsite events
Demonstrated ability to take ownership of operational issues and resolve routine to moderately complex matters with minimal supervision
Strong judgment in handling escalations and prioritising tasks across multiple stakeholders
Good working knowledge of workplace duty of care, and health & safety requirements
Excellent organisational skills with high attention to detail and the ability to plan ahead
Strong interpersonal skills with the ability to build effective working relationships across levels and locations
Ability to work under pressure, adapt to changing priorities, and deliver against deadlines
Collaborative, proactive team player with a strong work ethic, professionalism, and a service‑focused mindset
Ability to maintain confidentiality and handle sensitive information appropriately
We believe that meeting these requirements will position you for success in the role. However, if you fulfil most – but not all – of the expectations, we still encourage you to apply, as we are eager to explore your potential and believe in the ability to grow and learn.
We are an equal opportunity employer. We provide equal opportunity to all applicants and employees regardless of race, colour, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status, or other legally protected categories.
Our people are our most valuable resource and core to our success. This is a fast-paced business environment, demanding a strong work ethic and a results-oriented approach. We offer competitive compensation and benefits, a comprehensive talent development program, and a reward system in which employees share in the success of the company. We are an engaged member of the communities in which we live and work and have a locally-led giving philosophy with generous employee matching program, global and local community grants and employee volunteerism.
We seek diversity, create equity, and practice inclusion. Our people are at the heart of everything we do. We are an equal opportunity employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status or other legally protected categories.
