At a Glance
- Tasks: Lead the delivery experience for our European marketplace, driving product strategy and execution.
- Company: Join JD.com, a global leader in technology and supply chain solutions.
- Benefits: Competitive salary, supportive culture, and opportunities for growth and learning.
- Other info: Diverse and inclusive workplace with a commitment to innovation and collaboration.
- Why this job: Shape the future of delivery experiences and make a real impact on customer satisfaction.
- Qualifications: Experience in product management within e-commerce or logistics, with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
About the role
As Delivery Experience Product Manager, you will be accountable for the end-to-end delivery experience across our European marketplace, owning the product roadmap that connects seller fulfilment performance, FBJ (Fulfilled By Joybuy) logistics, and customer-facing delivery promise. You will operate as the single-threaded owner for delivery experience, setting product direction and driving execution against clear input and output metrics across delivery speed, reliability, and cost-to-serve. This role requires a leader who combines strong product judgment with operational depth in logistics, and who can continuously raise the bar on what customers can trust us to deliver.
Key Responsibilities
- Own the delivery experience product roadmap, delivering on speed, reliability, and cost-to-serve targets across UK, DE, FR, and Benelux;
- Define and execute delivery product strategy, grounded in data, prioritising across FBJ logistics capability, seller fulfilment tooling, and customer-facing delivery promise;
- Drive input metrics (on-time delivery rate, fulfilment defect rate, delivery speed by category/geography, seller fulfilment compliance) to achieve output goals (customer satisfaction, repeat purchase, cost-to-serve);
- Partner with logistics, engineering, and seller operations to build tools and mechanisms that improve seller fulfilment performance and reduce delivery defects;
- Lead a cross-functional team defining requirements, prioritising the roadmap, and shipping delivery experience features end-to-end;
- Establish weekly, monthly, and quarterly business reviews on delivery performance to drive accountability across logistics and seller-facing teams;
- Partner with global stakeholders (CN product/tech org, country directors) to influence roadmap, allocate resources, and remove structural constraints to delivery performance.
KPIs:
- FBJ adoption: % of catalogue/orders fulfilled via FBJ
- On-time delivery rate: reliability, by market and seller cohort
- Cost-to-serve per order: logistics cost as % of order value
What we are looking for:
- Proven experience as a Product Manager within e-commerce, marketplace, logistics, fulfilment, or supply chain technology.
- Strong understanding of last-mile delivery, fulfilment operations, seller logistics, and customer delivery experience, ideally within a marketplace environment.
- Demonstrated ability to define product strategy, prioritise roadmaps, and deliver customer-facing features with measurable business impact.
- Comfortable analysing complex operational and product data to identify opportunities, prioritise initiatives, and make data-driven decisions.
- Experience working closely with Engineering, Operations, Logistics, and commercial teams in a highly cross-functional environment.
- Strong stakeholder management skills, with the ability to influence senior leaders across international organisations.
- Customer-obsessed, analytical, and execution-focused, with a strong sense of ownership and accountability.
- Comfortable operating in a fast-paced, ambiguous environment where priorities evolve quickly.
- Experience working across multiple European markets or within an international organisation is a strong advantage.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Senior Product Manager - Delivery Experience, Marketplace in London employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Head Chef, you'll not only lead a dynamic kitchen team but also benefit from exceptional growth opportunities through our Senior Chef Programme, alongside perks like special hotel rates and a commitment to your wellbeing. Join us in creating memorable experiences for our guests while enjoying a supportive environment that champions your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Delivery Experience, Marketplace in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Limited through your school's career services!
We think you need these skills to ace Senior Product Manager - Delivery Experience, Marketplace in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager - Delivery Experience, Marketplace, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager - Delivery Experience, Marketplace position at Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
