At a Glance
- Tasks: Lead logistics and fulfilment processes, optimising workflows and driving innovative solutions.
- Company: Join JD.com, a global leader in technology and supply chain ecosystems.
- Benefits: Competitive salary, supportive culture, global projects, and growth opportunities.
- Other info: Diverse and inclusive workplace committed to your success.
- Why this job: Shape the future of logistics in a dynamic, fast-paced environment.
- Qualifications: 5+ years in product operations with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
JD.com is seeking a Product Operations Manager to define, optimize, and oversee end-to-end logistics and fulfilment processes. In this role, you will own the full lifecycle of logistics and fulfilment processes, ensuring efficient, reliable, and scalable workflows while partnering with engineering and operations teams to deliver innovative solutions that support JD.com’s growing operations worldwide.
Key Responsibilities:- Build strong product, technical, and domain expertise across logistics and fulfillment systems to influence product strategy and roadmap decisions.
- Synthesize customer, merchant, and operational feedback into clear insights and requirements to guide prioritization and planning.
- Define and own product success metrics and quality KPIs, using data, AI, and automation to drive continuous optimization.
- Partner with cross-functional teams to deliver well-defined logistics initiatives end-to-end.
- Own and manage logistics and fulfillment product backlogs, balancing new features, platform improvements, and defect resolution.
- Support feature launches through dogfooding, beta programs, and controlled rollouts, using learnings to inform iteration, scalability, and long-term direction.
- Work onsite in London / Rotterdam / Paris.
- Bachelor’s degree in Business, Computer Science, Supply Chain Management, Data Science, or a related field.
- 5+ years of experience in product operations, product management, or platform operations within ecommerce or retail environments.
- Proven track record of defining scalable processes, setting success metrics/KPIs, and driving execution of logistics or operational product features.
- Strong analytical and data-driven mindset, with hands-on experience leveraging data, dashboards, and automation tools to track performance and optimize workflows.
- Experience creating operational enablement materials, including user guides, training programs, rollout plans, and process documentation.
- Effective communication skills in English.
- Proven track record in eCommerce business in Europe.
- Experience working across different regions and diverse cultures is advantageous.
- Effective communication skills in Chinese, Dutch, German, or French.
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Product Operations Manager in London employer: Limited
At JD.com, we pride ourselves on being a forward-thinking employer that champions innovation and personal growth. Our supportive, people-first culture fosters collaboration and inclusivity, ensuring that every employee has the opportunity to thrive in a dynamic environment. With competitive salaries, access to global projects, and a commitment to employee development, working as a Product Operations Manager in our London, Rotterdam, or Paris offices means being part of a team that is shaping the future of technology and supply chain ecosystems.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JD.com. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding JD.com's culture and values. Show us how your experience aligns with our mission of creating smarter, faster solutions in logistics and fulfilment.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Be ready to tackle real-world scenarios related to product operations during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Product Operations Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining JD.com and contributing to our innovative team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Product Operations Manager role. We love seeing how your background fits into our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Limited
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics and fulfilment processes. JD.com is looking for someone who can define and optimise these systems, so be ready to discuss your experience and how you've successfully managed similar operations in the past.
✨Data-Driven Mindset
Since this role requires a strong analytical approach, come prepared with examples of how you've used data to drive decisions. Be ready to talk about specific metrics or KPIs you've set and how they impacted your previous projects.
✨Cross-Functional Collaboration
JD.com values teamwork, so think of instances where you've partnered with different teams to achieve a common goal. Highlight your communication skills and how you’ve navigated diverse cultures, especially if you have experience working in international environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle specific challenges related to logistics and fulfilment, using your past experiences as a guide to demonstrate your thought process.
