At a Glance
- Tasks: Monitor and optimise payment systems while mitigating fraud and enhancing customer experience.
- Company: Join Joybuy, a dynamic retail platform backed by JD.com, shaping the future of e-commerce.
- Benefits: Competitive salary, great office locations, and a supportive culture for career growth.
- Other info: Diverse and inclusive workplace committed to your growth and success.
- Why this job: Make a real impact in a fast-expanding international business with innovative projects.
- Qualifications: 2-5 years in payment operations or data analytics, with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Who We Are
Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable.
What We Offer
Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.
About The Team
You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
We are seeking a data-driven and analytical Payment Operations & Risk Analyst to monitor, optimize, and protect our global payment ecosystem. In this role, you will be the frontline investigator tracking payment performance, mitigating fraud, and identifying areas to improve cost efficiency. You will collaborate closely with Product, Engineering, and Risk teams, translating complex transaction data into actionable improvements that safeguard company funds and enhance customer experience.
What you will do:
- Optimize Fund Security: Maintain and improve risk control mechanisms to safeguard funds while supporting scalable business growth.
- Monitor Channel Performance: Audit daily performance metrics—including success rates, latency, and chargeback rates—across multiple payment channels to quickly flag and diagnose anomalies.
- Deliver Operational Insights: Prepare regular payment operations reports, analyze abnormal transaction data trends, and help drive optimization initiatives through execution.
- Map User Journeys: Coordinate with Payments Technology teams to review the end-to-end journey (initiation to settlement) and pinpoint friction like failures or settlement delays.
- Support Process Improvements: Work with Product and Engineering teams to provide the data insights needed to design and implement payment flow enhancements.
- Mitigate Fraud & Abuse: Spot and analyze abnormal transaction behaviors—including fraud patterns, system abuse, or cash-out activities—and assist Risk teams in refining detection rules.
- Maintain KPI Frameworks: Track and manage our core payment KPI dashboard, covering transaction volumes, success rates, channel costs, and risk performance to maximize efficiency.
- Support Strategic Initiatives: Provide analytical and coordination support for key payment projects, including new payment method onboarding, cross-border setups, and system upgrades.
About you:
- Experience: 2-5 years of experience in payment operations, data analytics, fraud risk management, or a closely related role within fintech or e-commerce.
- Payment Knowledge: Solid understanding of the fundamental payment lifecycle, including gateways, acquiring, card schemes, chargebacks, and settlements.
- Data Proficiency: Strong analytical skills with hands-on experience querying and visualizing transaction data (using SQL, Excel, Tableau, or Power BI).
- Risk Awareness: Familiarity with online fraud detection concepts, chargeback processes, and risk mitigation tools (e.g., 3D Secure, risk scoring).
- Cross-Border Exposure: Basic understanding of multi-currency transactions, international payment processing, or alternative payment methods (APMs) is a plus.
- Communication & Collaboration: Ability to clearly communicate technical findings to cross-functional teams, including engineering, risk, and product managers.
- Detail-Oriented Problem Solver: A proactive mindset with an eye for detail, capable of spotting a subtle trend shift in large datasets before it becomes a widespread issue.
At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Payment Operations & Risk Analyst in London employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Head Chef, you'll not only lead a dynamic kitchen team but also benefit from exceptional growth opportunities through our Senior Chef Programme, alongside perks like special hotel rates and a commitment to your wellbeing. Join us in creating memorable experiences for our guests while enjoying a supportive environment that champions your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations & Risk Analyst in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Limited are looking for when hiring for a Payment Operations & Risk Analyst.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Limited for the Payment Operations & Risk Analyst, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Limited as a Payment Operations & Risk Analyst, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Payment Operations & Risk Analyst.
We think you need these skills to ace Payment Operations & Risk Analyst in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
