At a Glance
- Tasks: Lead a diverse team to deliver excellence in our amazing hotel.
- Company: Join the Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Special rates on hotel rooms, recognition schemes, and wellbeing initiatives.
- Other info: Ongoing training programmes and clear paths for career progression.
- Why this job: Make a real impact while enjoying a supportive and dynamic work environment.
- Qualifications: Experience as a General Manager, ideally in branded hotels with strong leadership skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! We want you to lead a brilliant diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect:
- General Manager, ideally with Meeting and Events background
- Background in branded hotels is preferred – so you will understand how we work
- Ability to lead and motivate your team providing day to day leadership and direction
- Ability to drive sales and profitability forward
- Excellent Customer service skills, standards driven, good organisational skills
- To be able to make decisions in a fast paced environment and to enjoy it
- Commercially sound
Your responsibilities will be:
- Meet or exceed department and hotel targets, monitoring a variety of hotel systems via a clustered support team.
- To control and monitor all hotel operations through a team of managers and supervisors.
- To ensure customer satisfaction by having managers establish and maintain quality control standards for products & services offered to the customers.
- Ensure the control of costs and productivity through the establishment of standards of output for all aspects of the business.
- To ensure that we outperform the market in our specific segment and that fair share is always exceeded.
- To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
Some of the perks our General Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a General Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
General Manager employer: Limited
Contact Detail:
Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current General Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your true self shine through. Be bold, be engaging, and don’t be afraid to share your passion for hospitality. Remember, they want to see how you’ll fit into their vibrant team!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle fast-paced situations or lead a diverse team. Use real-life examples from your experience to demonstrate your skills. Practice makes perfect, so run through potential scenarios with a friend!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Leonardo community. Don’t miss out on the chance to join a fantastic team!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for hospitality.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams and driving sales. We love seeing how your background aligns with our values and the role of General Manager.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples to demonstrate how you've exceeded targets or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Leonardo community!
How to prepare for a job interview at Limited
✨Show Your Leadership Style
As a General Manager, your ability to lead and motivate a diverse team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, especially in fast-paced environments. Highlight your approach to fostering a positive team culture and driving performance.
✨Demonstrate Customer-Centric Thinking
Customer satisfaction is key in hospitality. During the interview, discuss how you've implemented quality control standards and improved customer service in previous roles. Use real-life scenarios to illustrate your commitment to exceeding guest expectations.
✨Know Your Numbers
Being commercially sound is essential for this role. Brush up on your knowledge of sales and profitability metrics relevant to hotel operations. Be ready to discuss how you've driven financial success in past positions and how you plan to do the same at Leonardo.
✨Embrace the Company Culture
Leonardo values diversity and inclusion, so make sure to express your alignment with these principles. Share your thoughts on creating an inclusive workplace and how you've contributed to team engagement initiatives in your previous roles. This will show that you're not just a fit for the job, but also for the company culture.