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- Tasks: Assist in daily operations and deliver first-class guest care with a vibrant team.
- Company: Join the Leonardo community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression in a supportive environment.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Strong communication and organisational skills, with a passion for hospitality.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As a Front Office Administrator you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be assisting the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first class guest care. You’ll be our expert in quality control (reducing billing issues and no-shows, and responding to guest reviews, for example), so the key to this role is: communication!
If you’re our ideal Front Office Administrator you will:
- Actively seek opportunities to drive guest satisfaction
- Have great interpersonal skills: you’ll be working with lots of internal and external contacts
- Be an ambassador for the Leonardo Hotel brand when communicating with guests
- Have strong organisational skills - you’ll be managing multiple queries at any given time, so it’s important to keep on top of things
Some of the perks our Front Office Administrator could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Administrator? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Front Office Administrator employer: Limited
Contact Detail:
Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Administrator
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and the local area. This way, when you chat with guests or your team, you’ll sound like a pro and show that you’re genuinely interested in providing top-notch service.
✨Tip Number 2
Practice your communication skills! Whether it’s role-playing with a friend or talking to strangers, the more you engage with people, the better you’ll get at handling those busy front office moments. Remember, it’s all about making connections!
✨Tip Number 3
Show off your organisational skills! Create a system for managing multiple queries and tasks. Use tools like to-do lists or apps to keep track of everything. This will help you stay calm and collected during those hectic shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our vibrant team at Leonardo!
We think you need these skills to ace Front Office Administrator
Some tips for your application 🫡
Show Your Personality: As a Front Office Administrator, your warm and friendly personality is key! Let that shine through in your written application. Use a conversational tone and don’t be afraid to show us who you are!
Highlight Your Communication Skills: Since communication is crucial for this role, make sure to emphasise your interpersonal skills in your application. Share examples of how you've successfully interacted with guests or colleagues in the past.
Organisational Skills Matter: We want to see how you manage multiple tasks effectively. In your application, mention any experiences where you juggled various responsibilities and kept everything on track. It’ll show us you’re ready for the busy environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Limited
✨Show Your Personality
As a Front Office Administrator, your warm and friendly personality is key. During the interview, let your true self shine through! Share personal anecdotes that highlight your interpersonal skills and how you connect with guests.
✨Demonstrate Communication Skills
Since communication is crucial in this role, prepare to discuss examples where you've effectively communicated with both internal teams and guests. Think about times when you resolved issues or improved guest satisfaction through clear dialogue.
✨Highlight Organisational Skills
This job involves juggling multiple tasks, so be ready to talk about how you stay organised. Share specific strategies or tools you use to manage your time and priorities, especially in busy environments.
✨Research the Brand
Familiarise yourself with the Leonardo Hotel brand and its values. During the interview, mention what you admire about the company and how you can embody its mission as an ambassador for the brand.