At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes with a smile.
- Company: Join the vibrant NYX Hotels team, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Access ongoing training and clear paths for career progression.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and a positive, proactive attitude.
The predicted salary is between 20000 - 25000 € per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
- Answer the telephone in a professional manner and appropriately action enquiries
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently
- As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
- Follow safety and security protocols to protect guests with particular adherence to Key Security
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
Some of the perks our Reception could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Reception in Edinburgh employer: Limited
At NYX Hotels, we pride ourselves on being an exceptional employer that values our City Lovers as much as our guests. With a vibrant work culture that promotes inclusivity and personal growth, employees benefit from ongoing training, clear career progression paths, and unique perks like special hotel rates and wellness initiatives. Join us in creating memorable experiences while enjoying a supportive environment that celebrates diversity and empowers every team member.
StudySmarter Expert Advice🤫
We think this is how you could land Reception in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, dive into NYX Hotels' vibe. Check out their social media and website to see how they interact with guests and what makes them unique. This will help you connect during your chat and show you're genuinely interested.
✨Tip Number 2
Practice your guest care skills! Think of scenarios where you might need to handle guest complaints or upsell services. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions at NYX.
✨Tip Number 3
Be ready to showcase your teamwork! NYX values collaboration, so come prepared with examples of how you've worked well with others in the past. Highlighting your ability to support colleagues will make you stand out as a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the NYX family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Reception in Edinburgh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments shine through. We want to see how excited you are about creating exceptional experiences for our guests!
Tailor Your Application:Make sure to tailor your application to the role of Reception at NYX Hotels. Highlight any relevant experience and skills that align with our laidback luxury vibe and the specific tasks mentioned in the job description.
Be Professional Yet Friendly:Remember, as the first point of contact for our guests, your written communication should reflect a professional yet friendly tone. We’re looking for someone who can balance professionalism with a warm, welcoming approach.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the NYX team right from the start!
How to prepare for a job interview at Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of NYX Hotels and their unique approach to guest care. Familiarise yourself with their values and mission, so you can show how your passion for delivering memorable moments aligns with their vision.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Practice demonstrating your friendly and professional communication style. Think of examples from your past experiences where you've successfully handled guest complaints or collaborated with colleagues to enhance the guest experience.
✨Be Proactive and Positive
NYX Hotels values a positive approach to changing service environments. During the interview, share instances where you've adapted to new challenges or taken the initiative to improve a situation. This will highlight your proactive nature and ability to thrive in a dynamic setting.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your genuine interest in becoming part of the NYX team. You might ask about their training programmes or how they support employee development, which ties back to their commitment to ongoing learning.
