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- Tasks: Lead hotel operations and create memorable experiences for guests.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellbeing activities.
- Other info: Ongoing training and clear paths for career progression await you.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong problem-solving skills.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment - it’s a team effort
- Coach and train new starters - we want everyone to feel confident in their new role!
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
- Preferably have experience working in a branded hotel or restaurant
Some of the perks our Duty Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Duty Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Duty Manager-2 employer: Limited
Contact Detail:
Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager-2
✨Tip Number 1
Get to know the hotel inside out! Spend some time walking around, chatting with staff and guests. This will not only help you understand the vibe but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've handled conflicts or complaints in the past. This will demonstrate that you're ready for the fast-paced hospitality environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Leonardo community!
We think you need these skills to ace Duty Manager-2
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you embody our values.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your relevant experience in hospitality and how you can contribute to creating memorable moments for our guests. We love seeing how you connect your skills to our mission!
Showcase Your Team Spirit: As a Duty Manager, teamwork is key! In your application, share examples of how you've collaborated with others in past roles. We’re looking for someone who thrives in a team environment and can motivate others to deliver great hospitality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining the Leonardo community!
How to prepare for a job interview at Limited
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Team Spirit
As a Duty Manager, teamwork is key! Be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to motivate and inspire a team, as well as how you handle conflicts or complaints. This will demonstrate that you’re ready to jump in and support your colleagues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to solve problems or manage conflicts in a busy environment. Practising your responses will help you articulate your thought process and showcase your problem-solving skills effectively.
✨Bring Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through! Share why you love working in this field and how you plan to create memorable experiences for guests. This passion can set you apart from other candidates and align you with the company’s vision of delivering exceptional service.