At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences and manage daily operations.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and a focus on wellbeing.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Be a key player in hospitality, inspiring your team and exceeding guest expectations.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.
You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
If you’re our ideal Front Office Manager, you will:
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!
Some of the perks our Front Office Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Front Office Manager in Derby employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Front Office Manager, you will enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in the hospitality industry. Join us to be part of a community that not only prioritises exceptional guest experiences but also invests in the well-being and growth of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Leonardo Hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you create memorable moments for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit our website regularly and apply directly. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
We think you need these skills to ace Front Office Manager in Derby
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you embody our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight your relevant experience and skills that align with the job description, especially your ability to lead a team and create memorable guest experiences.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've exceeded KPIs or improved guest satisfaction in previous roles. We love to see how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our Leonardo community!
How to prepare for a job interview at Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to creating memorable moments.
✨Emphasise Team Collaboration
Since the role involves leading a team, highlight your experience in fostering teamwork. Discuss how you've successfully engaged your team in the past and how you plan to create a fun and vibrant department that meets KPIs.
✨Be Ready for Scenario Questions
Prepare for questions that assess your problem-solving skills and ability to handle busy situations. Think of examples where you managed high-pressure scenarios effectively, showcasing your leadership and decision-making abilities.
✨Align with Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. During the interview, relate your personal values to theirs, demonstrating that you’re not just a fit for the role but also for the company culture.
