At a Glance
- Tasks: Lead the M&E enquiry team to boost customer loyalty and maximise market share.
- Company: Join a vibrant community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression await you.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As a Deputy M&E Enquiry Team Manager, you will be tasked to always ensure the smooth and professional running of the M&E enquiry team, in turn increasing conversion and M&E demand to ensure that we gain maximum market share from all customers and gain their loyalty.
Key Responsibilities:- Support the Enquiry Team Manager in daily tasks
- Support the management of the day-to-day operation of the enquiry team
- Train and coach team members
- Dairy management. Conducting diary checks – double bookings & stacking
- Handle any book outs as part of the business strategy
- Audit team members bookings to ensure entry standards are maintained
- Enquiry team inbox management
- Process all incoming Meeting & Events enquiries ensuring they are dealt with and processed in line with individual agent and company time frames
- Produce proposals for all enquiries ensuring there is sufficient detail which is in line with the spec of each event
- Increase conversion of enquiries by developing client relationships and maximizing sales leads
- Use the provided demand calendar and pricing structure when quoting for all enquiries
- Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
- Produce, issue and chase the return of contracts for events
- Ensure Sales & Catering are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements
- Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager
- Produce and check all function sheets for all events ensuring all necessary detail is noted
- Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
- Ensure the hotels are informed of all upcoming events
- Postings are completed daily and we have the relevant payment method in place before the client arrives on site
- Suggest ways to improve demand and conversion of M&E
- Ensure Leonardo Test call criteria is followed when taking enquiries via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required
- Knowledge of competitor set facilities and offering to be up to date
Some of the perks our Deputy M&E Enquiry Team Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Deputy M&E Enquiry Team Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Deputy M&E Enquiry Team Manager employer: Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Deputy M&E Enquiry Team Manager, you will benefit from ongoing training programmes, special rates on hotel rooms, and a supportive environment that prioritises your professional growth and wellbeing. Join us to be part of a community that not only cares for its guests but also invests in the success and happiness of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy M&E Enquiry Team Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections we make, the better our chances of landing that Deputy M&E Enquiry Team Manager role!
✨Tip Number 2
Practice makes perfect! Before any interview, we should rehearse common questions and scenarios related to the role. This way, we can showcase our skills in managing teams and handling enquiries confidently. Remember, preparation is key!
✨Tip Number 3
Show off your personality! When we get the chance to meet potential employers, let our true selves shine through. Being authentic and personable can set us apart from other candidates. After all, they want to see how we fit into their team culture!
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you note to express our appreciation for the opportunity. It’s a great way to keep our name fresh in their minds and show that we’re genuinely interested in the position.
We think you need these skills to ace Deputy M&E Enquiry Team Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, just be yourself! We want to see the real you shine through. Share your experiences and how they relate to the Deputy M&E Enquiry Team Manager role – it’ll help us get to know you better.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that align with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Showcase Your Team Spirit:Since this role is all about teamwork, don’t forget to mention your collaborative experiences. We love a bold team player, so share examples of how you've worked well with others to achieve common goals.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Deputy M&E Enquiry Team Manager. Understand the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role is all about being a bold team player, be ready to share examples of how you’ve successfully worked in teams before. Highlight any experiences where you’ve trained or coached others, as well as how you’ve contributed to a positive team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to manage enquiries, handle double bookings, or improve conversion rates. Prepare specific examples that demonstrate your ability to think on your feet and deliver results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
