Kitchen Porter in Cheltenham

Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

• Offer exceptional guest care at all times.
• Ensure the kitchen is spotlessly clean and excellent food hygiene is observed at all times.
• Report any maintenance issues or broken equipment to the senior chef on duty.
• Ensure all pots, pans, crockery, cutlery, glassware or anything else required by the kitchen or front of house team are washed, dried and stored in a safe and organised manner.
• Assist with any basic food preparation as required by the senior chef on duty.
• Manage all kitchen waste promptly.
• Assist with the supply deliveries, checking the products and storing them accordingly.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to hygiene, COSHH and HACCP.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Person Specification

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
• Engaged with hotel initiatives to support the local community.

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
• Customer reviews.
• Achieving agreed KPIs.
• Fulfilment of the job skills checklist.
• Customer satisfaction scores e.g. Booking.com.
• Regular review meetings with line manager.

Available Ongoing Learning

• GROWonline BELONG induction and development courses.
• Academy Technical skills training.
• Team Coach.
• ‘Come Join Us’ Guest Care training.
• Opportunity to apply for internal development programmes, such as:

• Junior Chef Development programme.
• Graduate programme.
• Level 2 Apprenticeships in Hospitality.

Some of the perks our Kitchen Porter could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar.
• Ongoing job-related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Kitchen Porter? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!