CX DESIGNER in London

Limesharp is an award-winning, creatively led digital commerce agency. We work with fashion, beauty and lifestyle brands including Paul Smith, Creed, Anya Hindmarch, Nobody’s Child, or Ellis Brigham, helping them craft distinctive digital identities and grow their businesses online.

We believe digital success comes from experiences that build an emotional bond between customer and brand. Our CX Strategist defines customer needs through research and data analysis. Our UX/UI design team shapes how brands look and feel online. As our CX Designer, you’ll connect the two, turning insight into shopping experiences that are distinctive, easy to use, and commercially effective.

You’ll bring CX expertise to every stage of a project, from the first workshop to testing after launch. You’ll advise our clients with confidence and challenge them (and us) when the experience is falling short for the customers.

Key ResponsibilitiesDiscovery and insight

• Work with our CX Strategist to turn research, analytics and brand insight into customer journeys.
• Lead persona and UX workshops with clients and our internal teams.

Concept and design

• Join concept exploration with the design team, so customer insight shapes ideas from the start.
• Create journey maps, user flows, wireframes and prototypes for the UX/UI team to take into visual design.
• Bring e-commerce UX best practice, and know when to challenge it to create something more distinctive for the brand.
• Review designs and prototypes with a commercial eye, from product discovery and product pages to basket and checkout.
• Review live sites against best practice with the CX Strategist, and turn findings into prioritised improvements and testing plans.
• Plan A/B tests with the CX Strategist: co-writing hypotheses and designing the test variants with the lead designers.

Thought Leadership & Client Presence

• Act as a confident voice in client meetings, able to explain trade-offs between brand, usability, and performance.
• Contribute to case studies, credentials, and keeping our team up to date with CX trends and innovations.
• Opportunities to represent Limesharp at events

What We Are Looking For:

• Proven experience in CX Design and experimentation, ideally within digital shopping.
• A portfolio that shows how you’ve improved shopping experiences, including the thinking and the results behind the work.
• A solid understanding of what drives conversion across the full shopping journey.
• The judgement to balance commercial performance with brand expression.
• Confidence running workshops and presenting ideas to clients.
• Figma or equivalent skills for flows, wireframes and lo-fi prototypes.
• A collaborative mindset: you enjoy working closely with strategists and designers, and you challenge ideas (including your own) constructively.
• Experience with analytics and optimisation tools such as GA4, Hotjar, Contentsquare, Visually, A/B Tasty, or similar.
• A working knowledge of accessibility standards (WCAG)
• Agency experience or experience working across multiple brands is highly desirable.
• Background in fashion, lifestyle, luxury, or premium retail is a strong advantage.
• An interest in where online shopping is heading, from AI-powered search and personalisation to new ways of browsing and buying.

Why Join Us

• Work with world‑class brands across a variety of verticals
• Shape how customer experience is designed across the agency, in a role that bridges strategy and creative
• Be part of a growing team where your voice matters
• Collaborate with people who care deeply about craft, ideas and innovation

Benefits & Details

• Working with a highly talented creatively driven team
• Flexible office working (2 days per week encouraged)
• Mental health support through Spill
• Regular team social events
• Budget for conferences and international travel
• Brand new MacBook Pro
• Early finish Friday
• 25 days of holiday + 0.5 per year worked
• Birthday off

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