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For Companies At a Glance
- Tasks: Shape research and insights for client relationships, focusing on brand and customer experience.
- Company: Limesharp is a digital commerce agency specializing in design, branding, and customer experience.
- Benefits: Enjoy flexible office work, mental health support, team events, and a brand new MacBook Pro.
- Why this job: Join a creative team, work with exciting brands, and have ownership in a new strategy department.
- Qualifications: Background in brand strategy or consumer research; experience with data tools and customer research methods.
- Other info: Must be London-based or able to attend in-person meetings; salary ranges from £50k to £60k.
The predicted salary is between 40000 - 60000 £ per year.
Who We Are
Limesharp is a digital commerce agency built around design, branding, and customer experience. We work with some of the world’s most exciting brands, helping them craft distinctive digital identities and grow their businesses online.
The Role
We are looking for a Customer Experience Strategist to help shape the research, discovery, and insights we provide across our client relationships. This role sits at the intersection of brand, customer experience, and data analysis, ensuring that our work is grounded in research and continues to drive impact long after launch.
The successful candidate will be our first hire in a new strategy department which comes with a lot of opportunity for growth, promotion and ownership. As such this role will suit a self-motivated individual who is comfortable working in a new department supported by the creative and client services team.
What You’ll Do
During Projects
- Support the design team with brand-driven research, competitor analysis, and market insights.
- Conduct customer and stakeholder interviews to understand needs, pain points, and opportunities.
- Visit physical stores to analyse brand and customer experience touchpoints.
- Participate in and help run workshops to align stakeholders and uncover key insights.
- Develop and execute testing plans (e.g., user testing, A/B experiments).
Post-Project Ongoing Success
- Analyse site performance using data and customer insights to inform optimisations.
- Own our Insights & Experiments offering, helping clients continuously improve their digital experience.
- Assist with Quarterly Business Reviews (QBRs), providing meaningful recommendations based on customer behaviour, analytics, and industry trends.
- Lead the client strategy for our LAAS (Loyalty as a Service) offering
Who You Are
- Brand & customer-obsessed – You understand how brands build connections with their audience and love digging into customer behaviour.
- Data-driven & analytical – You can interpret website performance data, user research, and testing results to drive recommendations.You can balance qualitative and quantitative insights to inform brand and digital experience strategies
- Strategic & creative thinker – Combine business objectives, brand identity and customer insights to drive commercial growth
- Great communicator – Comfortable presenting insights and leading discussions with clients and internal teams.
- Collaborative – Able to work closely with creative, client services, and development teams to bring research and insights to life.
- London-based or able to attend in-person meetings when required.
Experience & Skills
- Background in brand strategy, consumer research, digital experience, or insights analysis.
- Experience working with data tools (e.g., Google Analytics, Hotjar, Contentsquare or similar).
- Familiarity with customer research methods (e.g., interviews, surveys, user testing).
- Previous experience in an e-commerce, branding, or agency environment is a plus.
The Offer
- Working with a highly talented creatively driven team
- Collaborating with world-class brands who trust and count on our strategical support
- Flexible office working (2 days per week encouraged)
- Mental health support through Spill
- Regular team social events
- Budget for conferences and international travel
- Brand new macbook pro
- Early finish Friday
- 25 days of holiday + 0.5 per year worked
- Take your birthday off!
- Salary £50k – £60k Experience dependant
Interview Process
We are selecting 5 candidates to carry out first interviews, you must be available the week commencing the 10th of March.
2 candidates will be chosen for a final interview which will be carried out in person in London the week commencing the 24th of March.
Please do not apply if you can not make this interview schedule.
CX Strategist employer: Limesharp
Contact Detail:
Limesharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Strategist
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience and brand strategy. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Prepare to discuss specific examples of how you've used data analysis to drive customer insights in previous roles. Being able to articulate your thought process and results will demonstrate your analytical skills.
✨Tip Number 3
Showcase your collaborative spirit by highlighting experiences where you've worked closely with design or client services teams. This will illustrate your ability to thrive in a team-oriented environment.
✨Tip Number 4
Research Limesharp's current clients and projects to understand their brand identities and customer experiences. This knowledge will help you tailor your insights and recommendations during the interview process.
We think you need these skills to ace CX Strategist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CX Strategist position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in brand strategy, consumer research, and digital experience. Use specific examples that demonstrate your analytical skills and ability to drive customer insights.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and brand strategy. Mention specific projects or experiences that relate to the role and explain how you can contribute to Limesharp's success.
Prepare for Interviews: If selected for an interview, prepare to discuss your previous work in detail. Be ready to present insights from past projects and how they align with the responsibilities of the CX Strategist role. Practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at Limesharp
✨Understand the Brand
Before your interview, take some time to research Limesharp and its clients. Understand their brand values, target audience, and recent projects. This will help you demonstrate your brand obsession and how you can contribute to their customer experience strategies.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis tools like Google Analytics or Hotjar. Bring examples of how you've used data to inform decisions in past projects, as this role heavily relies on data-driven insights.
✨Prepare for Collaborative Scenarios
Since the role requires collaboration with various teams, think of examples where you've successfully worked with others. Be ready to discuss how you align stakeholders and bring insights to life through teamwork.
✨Practice Your Communication Skills
As a great communicator, you'll need to present insights clearly. Practice explaining complex ideas simply and confidently. Consider preparing a brief presentation on a relevant topic to showcase your ability to lead discussions.
