At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for key client projects.
- Company: Join DXC Technology, a leader in innovative tech solutions with a focus on collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and a commitment to diversity and inclusion.
- Other info: Be part of a supportive team that values well-being and personal growth.
- Why this job: Make a real impact by driving performance and enhancing client satisfaction in a dynamic environment.
- Qualifications: Experience in BPO environments and strong commercial acumen are essential.
The predicted salary is between 60000 - 75000 € per year.
Location - London Hybrid
Clearance - UK Clearance Required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness.
Strategic Accountabilities
- Strategic Supplier Leadership: Build, govern, and evolve high-impact partner relationships aligned to client business priorities and DXC strategic objectives. Drive a performance-led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes: Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution. Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation: Identify and shape upsell and cross-sell opportunities in collaboration with Sales and Client Partners. Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion: Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting. Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management: Contribute to account strategy, planning, and governance at an executive level. Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership: Lead across delivery, commercial, and functional teams to ensure a cohesive, high-quality client experience. Influence in complex, matrixed environments.
Capabilities & Experience
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands-on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi-supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply-chain dynamics.
- Analytical and insight-driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client-facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Supplier Relationship/Performance Manager employer: Limelight Health
At DXC Technology, we pride ourselves on being an exceptional employer that champions diversity and inclusion while fostering a collaborative work culture in the heart of London. Our hybrid work model not only supports individual work styles and wellbeing but also encourages professional growth through strategic leadership opportunities in a dynamic BPO environment. Join us to make a meaningful impact as you drive performance excellence and build strong supplier relationships, all while enjoying the benefits of a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship/Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at DXC Technology or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Supplier Relationship/Performance Manager role.
✨Tip Number 3
Practice your negotiation skills! As this role involves managing supplier relationships, being able to negotiate effectively is key. Role-play scenarios with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Supplier Relationship/Performance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Relationship/Performance Manager role. Highlight your experience in managing supplier relationships and any relevant BPO environments. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and manage complex relationships. Use metrics where possible to show how you’ve made a difference. We love numbers that tell a story!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Limelight Health
✨Know Your Partners
Before the interview, research the key partners and suppliers that DXC Technology works with. Understanding their strengths, weaknesses, and how they align with client needs will help you demonstrate your strategic insight and ability to manage relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership, margin optimisation, and financial forecasting. Bring specific examples of how you've driven commercial growth in previous roles, as this will highlight your capability to manage financial performance across a partner landscape.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex, multi-vendor environments. Think of scenarios where you've successfully resolved issues or improved partner performance, and be ready to explain your thought process and the outcomes.
✨Demonstrate Leadership Skills
As this role involves leading across various teams, be ready to share examples of how you've influenced stakeholders and led initiatives in matrixed environments. Highlight your communication skills and ability to foster collaboration to ensure a high-quality client experience.
