At a Glance
- Tasks: Analyse service performance and drive continuous improvement for better IT services.
- Company: Join Kingfisher, a diverse team dedicated to creating better homes and lives.
- Benefits: Flexible hybrid working, competitive benefits, and opportunities for career growth.
- Other info: Inclusive environment that values creativity and collaboration.
- Why this job: Make a real impact by enhancing the experience of colleagues and customers.
- Qualifications: Experience in IT Service Management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koçtaş – to life.
Guided by our purpose “Better Homes.
Better Lives.
For Everyone.” We believe a better world starts with better homes, and we work every day to make that a reality.
We have an exciting new opportunity for a Service Delivery Analyst to help ensure our IT services perform at their best by turning data into meaningful insights, supporting service excellence and driving continuous improvement that enhances the experience of our colleagues and customers.
This role will be based out of our B&Q Head Office just outside Southampton, with an expectation of 12 days a month in the office.
- Monitor, analyse and report on service performance to ensure agreed service targets are achieved and opportunities for improvement are identified.
- Maintain the Service Portfolio and support the ongoing development of the Common Service Data Model (CSDM) framework.
- Ensure new and existing services are accurately documented and maintained within the Service Catalogue.
- Produce and interpret service performance reports, metrics and trend analysis, providing clear recommendations to stakeholders across the IT community.
- Investigate service level breaches, identify root causes and support actions that improve service performance and prevent recurrence.
- Support service review meetings by documenting outcomes, tracking actions and contributing to Service Improvement Plans.
- Lead and support continuous service improvement initiatives, using customer satisfaction data and collaboration with cross‑functional teams to enhance service quality and user experience.
- Experience working within IT Service Management environments.
- Experience operating in a multi‑vendor IT sourcing environment.
- Broad understanding of IT technology and service delivery principles.
- Experience building effective relationships and communicating with internal business stakeholders.
- Strong analytical skills with the ability to interpret performance data, identify trends and support continuous improvement.
- How We Work
We believe in flexibility and balance.
Our hybrid model blends home working for focus with time spent connecting and collaborating – whether in our offices or at off‑site locations.
On average, around 60% of your time will involve in‑person collaboration.
What We Offer
An inclusive environment where your potential is limited only by your imagination.
We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Diversity & Inclusion
Our customers come from all walks of life – and so do we.
We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
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Service Delivery Analyst in Southampton employer: Limelight Health
At Limelight Health, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a remote-first company, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, making it an ideal environment for those passionate about driving technological advancements in healthcare. Join us to be part of a forward-thinking team that values your expertise and encourages you to lead the way in AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Limelight Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Limelight Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Limelight Health!
✨Direct Apply to Limelight Health
Let's not forget to apply directly through the Limelight Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Analyst in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Limelight Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Limelight Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Limelight Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
