At a Glance
- Tasks: Lead strategic solutions for customers, collaborating with Account Managers to drive success.
- Company: Dynamic SaaS company focused on innovation and customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace welcoming diverse applicants; excellent career advancement potential.
- Why this job: Make a real impact by shaping tailored solutions in a fast-paced environment.
- Qualifications: 2+ years in customer-facing SaaS roles; fluent in French and English.
The predicted salary is between 70000 - 90000 £ per year.
OUR WORK MODEL Hybrid: This is a hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE As a French Speaking Solutions Specialist within Customer Success, you will act as a strategic solution partner to Account Managers. When complex, multi-layered, or high-growth use cases are identified, you will lead the discovery, design, and shaping of tailored Cognism solutions that align to the Customer Decision Cycle and Joint Business Plan. You will own the solution strategy within your engagements – ensuring customers’ strategic objectives, operating constraints, and GTM ambitions are translated into practical, scalable workflows within Cognism. This role is pivotal in reducing downstream friction, strengthening long‑term adoption, protecting revenue, and positioning Cognism as a strategic GTM partner in a high‑growth SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Partner with Account Managers – Collaborate closely with AMs to understand account strategy, commercial priorities, growth plans, and risk signals, translating these into structured solution design engagements.
- Lead Strategic Discovery – Facilitate consultative sessions with champions and decision-makers to uncover ICP definitions, territory models, segmentation strategy, data requirements, and workflow challenges.
- Design Workflow-Based Solutions – Translate GTM strategy into practical Cognism configurations, use cases, targeting frameworks, and scalable prospecting workflows aligned to commercial KPIs.
- Shape the Right Solution Early – Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront to prevent misalignment or underutilisation.
- Accelerate Strategic Time-to-Value – Help customers operationalise Cognism in a way that delivers measurable impact quickly while remaining scalable as they grow.
- Mitigate Commercial & Adoption Risk – Step in where solution misalignment, workflow confusion, or strategic drift is impacting engagement or expansion potential.
- Support Expansion & Growth Conversations – Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan and unlock incremental value.
- Feed Insights Back to the Business – Surface recurring strategic use cases, product gaps, workflow challenges, and GTM trends to Product, Sales, and Revenue teams to strengthen our overall customer strategy.
OUR EXPECTATIONS
- Proven SaaS Customer‑Facing Experience – Minimum 2 years in technical but customer facing roles such as Sales Engineering, Strategic Customer Success, or similar consultative SaaS roles supporting complex post‑sale environments.
- Strong GTM & Revenue Acumen – Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, revenue operations, and how tooling supports commercial performance.
- Strategic & Structured Thinker – Able to diagnose complex customer environments quickly, simplify ambiguity, and design clear, actionable solution frameworks.
- Executive Credibility – Confident facilitating discovery and presenting recommendations to senior stakeholders and decision-makers.
- Commercially Minded – Understands how solution alignment protects revenue, reduces churn risk, and creates expansion opportunities.
- Collaborative Partner – Comfortable operating in a pod‑style or specialist overlay model, working alongside Account Managers and cross‑functional teams.
- Adaptable in a Scale‑Up Environment – Resourceful, proactive, and comfortable shaping new processes in a fast‑moving organisation.
- Fluent in French & English – Outstanding verbal and written communication skills in both languages.
We are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Solutions Consultant employer: Limelight Health
Cognism is an exceptional employer that champions a hybrid work model, allowing you to balance your time between our vibrant London or Paris offices and the flexibility of remote work. We pride ourselves on fostering a collaborative and inclusive culture where employee growth is paramount, offering tailored development opportunities and a supportive environment that encourages innovation and strategic thinking. Join us to be part of a dynamic team that values your contributions and empowers you to make a meaningful impact in the fast-paced SaaS landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Limelight Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Limelight Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Limelight Health:Your cover letter is your chance to shine! Tell us why you want to work at Limelight Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Limelight Health!
How to prepare for a job interview at Limelight Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
