At a Glance
- Tasks: Lead the delivery of essential services for national security and public sector operations.
- Company: Join Leonardo UK, a leader in defence and public sector solutions.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and team success.
- Why this job: Make a real impact by ensuring services meet customer needs and operational standards.
- Qualifications: Experience in service delivery and understanding of service management frameworks.
The predicted salary is between 50000 - 60000 £ per year.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role.
Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You’ll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives — helping ensure our services remain resilient, customer‑focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team‑centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.
What you will do as a Service Delivery Manager
- Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
- Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
- Monitor service performance, identifying risks, issues, and opportunities for improvement.
- Act as a point of contact for service‑related issues, managing escalations and supporting resolution across teams and suppliers.
- Facilitate service reviews, gathering feedback and contributing to service improvement plans.
- Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
- Contribute to service planning, supporting roadmap development and capability growth.
- Support team collaboration, sharing knowledge and contributing to a positive delivery culture.
What you’ll bring
- Experience supporting the delivery of business services in secure or complex environments.
- Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
- Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
- Familiarity with business systems, identity management, and secure service principles.
- Strong communication skills across technical and non‑technical audiences.
- A proactive mindset focused on customer satisfaction and service reliability.
Core Areas (must have)
- Service Delivery
Service Delivery Manager employer: Limelight Health
At Leonardo UK, we pride ourselves on being an exceptional employer that values innovation, collaboration, and professional growth. Our Service Delivery Managers play a crucial role in supporting national security and public sector operations, all while enjoying a flexible hybrid working model that fosters teamwork and work-life balance. With a strong commitment to employee development and a culture that encourages continuous improvement, joining us means becoming part of a mission-driven organisation dedicated to making a meaningful impact.
