At a Glance
- Tasks: Guide clients through onboarding, ensuring smooth transitions and tailored solutions.
- Company: Join one of the UK's fastest-growing PropTech companies focused on delightful experiences.
- Benefits: Hybrid working, competitive salary, relaxed office environment, and team events.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the property industry while working with cutting-edge technology.
- Qualifications: Experience in property management and strong client relationship skills required.
The predicted salary is between 30000 - 36000 € per year.
Street Group is one of the fastest‑growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world‑class technology.
As an L3 Onboarding Specialist, you’ll manage your own pipeline of projects, guiding our clients through the onboarding process and supporting our agents in solving real‑world challenges in property sales, lettings accounting and property management. You’ll tailor solutions to each client’s needs, set clear expectations, and ensure a smooth migration to Street.co.uk, including the transition of their data and the configuration of their new account. Working within a team of former estate agents all passionate about transforming the industry, you’ll find it rewarding to help agents fix problems and improve their workflows.
If you thrive in a versatile role full of variety and client interaction, this position could be the perfect fit! If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!
A Bit About You
- You must have experience in the property industry, lettings management, lettings accounting or property management, with a passion for transitioning into a tech‑focused role.
- You have strong stakeholder management and client relationship skills, with the ability to build trust and rapport quickly.
- You’ll be tech‑savvy, process‑driven, and eager to learn new tools and systems.
- You’re curious, conscientious, and self‑motivated, with the ability to work independently and thrive in a fast‑paced, growing company.
- You have excellent communication skills, both written and verbal, with the ability to explain complex concepts simply.
- You’re highly organised, detail‑oriented, and committed to delivering an exceptional customer experience.
What you can expect to be working on as an Onboarding Specialist at Street Group
- Becoming an expert in Street.co.uk, including its sales, lettings management, and client accounting features.
- Leading clients through the onboarding journey, from system migration to going live and beyond, ensuring a smooth and supportive process.
- Working with a diverse range of clients, from small independent agencies to large multi‑branch estate agencies across the UK.
- Collecting client feedback and feature requests, sharing valuable insights with the development team to improve our product.
- Building strong client relationships, ensuring ongoing satisfaction and conducting follow‑up calls to address any needs.
- Immersing yourself in the product, keeping up‑to‑date with new features and enhancements.
Why join Street Group
- Hybrid‑working – you can work from home up to 3 days per week.
- Guilt‑Free R it motivates us to do better every single day.
- A chance to work on cutting‑edge technology.
- Comfortable, relaxed office space – office dogs welcome.
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon.
- Company and team off‑sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Feel good about sustainability – we’re a climate‑positive company.
Salary
Salary for this role is dependent on experience. Sometimes the perfect person is far more or less experienced than we anticipated. In these situations, the planned range is flexible. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to equal employment opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
3 stages (incl. a take‑home task): Introductory call with one of our Talent team → Hiring Manager interview, including a short task → Final interview with Head of Operations. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please let us know.
A note on using AI in your job application
As a fast‑moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you – your skills, experience, and values. We don’t want to hire an AI‑generated version of you. We consider AI to be a valuable tool, not something that should shadow you as an individual.
Onboarding Specialist employer: Limelight Health
Street Group is an exceptional employer that fosters a dynamic and inclusive work culture, offering hybrid working options and a relaxed office environment. With a strong focus on employee growth, you will have the opportunity to work with cutting-edge technology while building meaningful relationships with clients across the UK. Join a passionate team dedicated to transforming the property industry and enjoy unique benefits like company off-sites, a cycle-to-work scheme, and a commitment to sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Research Street Group, their values, and their tech. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Onboarding Specialist, you'll need to explain complex concepts simply. Try role-playing with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Show Your Passion for Property:Make sure to highlight your experience in the property industry. We want to see your enthusiasm for lettings management and how you can transition that into a tech-focused role with us.
Tailor Your Application:Just like we tailor solutions for our clients, tailor your application to reflect how your skills match the Onboarding Specialist role. Use specific examples from your past experiences to demonstrate your fit.
Keep It Clear and Concise:We appreciate excellent communication skills, so make sure your written application is clear and to the point. Avoid jargon and explain any complex concepts simply, just as you would to a client.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Street Group!
How to prepare for a job interview at Limelight Health
✨Know Your Stuff
Make sure you’re well-versed in Street.co.uk and its features. Familiarise yourself with the sales, lettings management, and client accounting aspects. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Experience
Highlight your background in the property industry, lettings management, or property management during the interview. Be ready to share specific examples of how you've solved real-world challenges, as this will demonstrate your capability to handle the role.
✨Build Rapport
Since strong client relationships are key, practice building rapport with your interviewers. Use active listening and engage in a friendly manner. This will reflect your ability to connect with clients and stakeholders effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and the company culture. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to demonstrate your curiosity!
