At a Glance
- Tasks: Deliver exceptional customer service and resolve complex cases for Business Banking customers.
- Company: Join Barclays, a leading financial services provider with a commitment to excellence.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by providing tailored solutions to business banking customers.
- Qualifications: Experience in telephony-based customer service and strong problem-solving skills required.
The predicted salary is between 27700 - 27700 € per year.
Provide exceptional customer service to Business Banking customers, resolving complex cases and offering tailored solutions to meet customer needs. This role involves quick‑moving inbound and outbound telephony, prioritising case work and ensuring the best outcomes for customers.
Shift pattern: 8 am – 8 pm, Monday to Saturday on a rotation basis.
Salary: £27,700 per annum.
Location: Manchester.
Key Qualifications
- Previous experience in a telephony‑based customer service role, demonstrating adaptability and resilience.
- Strong customer‑centric approach – ability to understand the needs of business banking customers and offer personalised solutions.
- Computer literacy with efficient navigation of digital tools.
- Exceptional time and diary management skills, sharp attention to detail, and a consistently punctual, professional approach.
Additional Valued Skills
- Experience in Financial Services, including banking and KYC.
- Ability to work in a fast‑paced environment under pressure while maintaining accuracy and focus.
- Experience managing and resolving customer disputes.
Purpose of the Role
To provide exceptional customer service while resolving more complex customer needs and requests.
Accountabilities
- Deliver customer service across communication channels (chat, email, phone).
- Resolve complex, specific customer needs and provide unique, personalised resolutions.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify improvement areas, recommend changes, and provide feedback and coaching to colleagues.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific inquiries related to the bank’s products and services (account balances, transactions, payments).
- Develop and present reports on customer care performance to senior stakeholders.
- Track industry trends and develop best‑practice initiatives to improve customer care efficiency and effectiveness.
Analyst Expectations
- Meet stakeholder/customer needs through specialist advice and support.
- Perform prescribed activities timely and to a high standard.
- Own specific processes within a team.
- Lead or supervise a team, guiding professional development and coordinating resources.
- Demonstrate leadership behaviours: Listen, Energise, Align, Develop (LEAD).
- For individual contributors, manage workload, implement systems and processes, and participate in broader projects.
- Execute work within defined processes and procedures, collaborating with related teams.
- Review colleagues’ work within the team to meet internal and stakeholder requirements.
- Provide specialist advice and support within own work area.
- Take ownership of risk management and strengthen controls, delivering work in line with relevant rules and codes of conduct.
- Build relationships with stakeholders to identify and address their needs.
All colleagues are expected to demonstrate the Barclays Values – Respect, Integrity, Service, Excellence and Stewardship – and the Barclays Mindset: Empower, Challenge and Drive.
Specialist Customer Care Advisor - Telephony in Manchester employer: Limelight Health
Barclays is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of Manchester. With a strong focus on customer service excellence, employees benefit from comprehensive training, collaborative teamwork, and opportunities to lead initiatives that enhance customer care. The supportive environment fosters resilience and adaptability, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Customer Care Advisor - Telephony in Manchester
✨Tip Number 1
Get to know the company inside out! Research Barclays' values and culture so you can show how you align with them during your conversations. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, make sure you're comfortable chatting on the phone. Try mock calls with friends or family to get used to handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved complex customer issues. This will demonstrate your ability to provide tailored solutions, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with us at StudySmarter.
We think you need these skills to ace Specialist Customer Care Advisor - Telephony in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in telephony-based customer service roles. We want to see how you've adapted to challenges and provided exceptional service, so share specific examples that demonstrate your customer-centric approach.
Tailor Your Application:When applying, take a moment to tailor your application to the role. Use keywords from the job description, like 'complex cases' and 'personalised solutions', to show us you understand what we're looking for. This helps your application stand out!
Be Professional and Punctual:Since this role requires a professional approach, make sure your application reflects that. Pay attention to detail in your writing, and double-check for any typos or errors. A polished application shows us you're serious about the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Limelight Health
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in a telephony context. Be ready to discuss your previous experiences and how you've handled complex cases. Think of specific examples where you provided tailored solutions to customers.
✨Show Off Your Adaptability
This role requires adaptability and resilience, so be prepared to share instances where you've thrived in fast-paced environments. Highlight how you managed to stay focused and accurate under pressure, as this will resonate well with the interviewers.
✨Master the Digital Tools
Since computer literacy is key, make sure you're familiar with the digital tools commonly used in customer service roles. If you have experience with any specific software or systems, mention them and explain how they helped you improve efficiency in your previous roles.
✨Emphasise Team Collaboration
Collaboration is crucial in this role, so think about times when you worked with others to resolve customer issues or improve processes. Be ready to discuss how you can contribute to team dynamics and support your colleagues in delivering exceptional customer care.
