At a Glance
- Tasks: Drive customer success and build strategic partnerships while maximising product usage.
- Company: Join Street Group, a rapidly expanding company in the tech industry.
- Benefits: Enjoy hybrid working, generous holiday allowance, and a yearly L&D budget.
- Other info: Be part of a climate-positive company with a focus on inclusivity and diversity.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Experience in Customer Success and excellent communication skills are essential.
The predicted salary is between 33000 - 40000 € per year.
hackajob is collaborating with Street Group to connect them with exceptional professionals for this role.
Location: Manchester (Hybrid, up to 3 days WFH) | Salary: Up to £33,000 (OTE up to £40,000)
About the Role
As Street Group expands rapidly across enterprise estate agencies, this role will drive the adoption of our products and unlock long‑term value through strategic partnerships. You will act as a dedicated product specialist, guiding clients through onboarding, maximizing usage, and identifying growth opportunities across Street Group’s ecosystem.
Key Responsibilities
- Immersing yourself in company and product knowledge
- Escalate and ensure feedback from Customer Success to product teams
- Support client success from onboarding to ongoing relationship management
- Collaborate with sales and technology teams to design and implement new features reflecting customer voice
- Implement creative solutions to proactively resolve potential issues for customers
- Provide technical support via phone and email to Street clients
- Upsell additional products to existing clients
Qualifications
- Background in Customer Success
- Passion for delivering an excellent customer experience
- Excellent written and verbal communication skills (fluency in English)
- Self‑starter, dependable, motivated, able to work independently
- Highly organized with exceptional attention to detail
Benefits
- Hybrid working – up to 3 days WFH per week
- Holiday allowance: £1,000 towards a holiday after first year + tax coverage
- Career development: £500 yearly L&D budget
- Social links: birthday paid, 2 paid volunteering days, office dog friendly
- Maternity, paternity & adoption pay, paid menopause leave, public transport season ticket loans
- Health support: Mental health & well‑being support via Health Assured, regular well‑being initiatives
- Flexible working hours, cycle to work scheme, electric car salary sacrifice scheme
- Climate‑positive company approach
Equal Opportunity Statement
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to equal employment opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Customer Success Manager in Manchester employer: Limelight Health
Street Group is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model in the vibrant city of Manchester. With a generous benefits package including a £1,000 holiday allowance after the first year, a yearly L&D budget, and a commitment to mental health support, employees are empowered to thrive both personally and professionally. The inclusive work culture fosters collaboration and innovation, making it an ideal place for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Street Group and their products so you can speak confidently about how you can drive customer success. This will show your genuine interest and help you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about your past experiences and how they align with the role. We want you to showcase your skills and passion!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you really understand the role and the company. Dive into Street Group’s products and values so you can show us how you’ll fit right in!
Tailor Your Application:Don’t just send a generic CV and cover letter. Highlight your experience in Customer Success and how it relates to the responsibilities listed. We want to see how you can drive adoption and create value for our clients.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear, concise, and free of typos. Use a friendly tone that reflects your personality while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Limelight Health
✨Know Your Stuff
Before the interview, dive deep into Street Group's products and services. Understand how they work and how they benefit clients. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to drive customer success. Think about times when you resolved issues creatively or helped clients maximise their use of a product. Real-life stories resonate well!
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you come across as confident and articulate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future product developments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
