At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for key client projects.
- Company: Join DXC Technology, a leader in innovative BPO solutions.
- Benefits: Flexible hybrid work model, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive team environment with a focus on collaboration.
- Why this job: Make a real impact by driving excellence in multi-supplier environments.
- Qualifications: Experience in BPO, strong commercial acumen, and excellent communication skills.
The predicted salary is between 60000 - 80000 € per year.
Location - London Hybrid
Clearance - UK Clearance Required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness.
Strategic Accountabilities
- Strategic Supplier Leadership: Build, govern, and evolve high-impact partner relationships aligned to client business priorities and DXC strategic objectives. Drive a performance-led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes: Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution. Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation: Identify and shape upsell and cross-sell opportunities in collaboration with Sales and Client Partners. Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion: Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting. Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management: Contribute to account strategy, planning, and governance at an executive level. Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership: Lead across delivery, commercial, and functional teams to ensure a cohesive, high-quality client experience. Influence in complex, matrixed environments.
Capabilities & Experience
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands-on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi-supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply-chain dynamics.
- Analytical and insight-driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client-facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Supplier Relationship/Performance Manager in London employer: Limelight Health
At DXC Technology, we pride ourselves on being an exceptional employer that champions diversity and inclusion while fostering a collaborative work culture in the heart of London. Our hybrid work model not only supports individual work styles and wellbeing but also encourages professional growth through strategic leadership opportunities in a dynamic BPO environment. Join us to be part of a team that values strong connections and is dedicated to delivering excellence for our clients and partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship/Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at DXC Technology or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your negotiation skills! As a Supplier Relationship/Performance Manager, you'll need to demonstrate your ability to influence and negotiate effectively. Role-play scenarios with friends or mentors to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Supplier Relationship/Performance Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Relationship/Performance Manager role. Highlight your experience in managing supplier relationships and any relevant BPO environments. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven performance and improved client satisfaction. This helps us see the value you can bring to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and ensure your key points stand out. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Limelight Health
✨Know Your Partners
Before the interview, research the key partners and suppliers that DXC Technology works with. Understand their strengths, weaknesses, and how they align with the company's strategic objectives. This will help you demonstrate your knowledge of the partner ecosystem and show that you're ready to drive performance-led relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership, margin optimisation, and financial forecasting. Use specific examples from your past roles to illustrate how you've successfully managed financial performance and created value in complex environments. This will highlight your ability to balance client value with partner viability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think of examples where you've had to resolve issues with suppliers or improve client satisfaction. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Leadership Skills
As this role involves leading across various teams, be ready to discuss your leadership style and how you've influenced others in complex, matrixed environments. Share stories that showcase your ability to collaborate effectively and drive results, as well as how you’ve navigated challenges in previous roles.
