At a Glance
- Tasks: Lead and innovate in People Operations, driving efficiency and employee experience.
- Company: Join loveholidays, a trailblazing company transforming travel experiences.
- Benefits: Enjoy competitive perks, including discounted holidays and a personalised training budget.
- Other info: Be part of a diverse team focused on personal growth and collective success.
- Why this job: Make a real impact by shaping the future of our people strategy.
- Qualifications: Proven experience in operational processes and AI deployment in HR.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with loveholidays to connect them with exceptional professionals for this role.
At loveholidays, we trailblaze together. We’re on a mission to open the world to everyone, giving our customers unlimited choice, ease and value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert. We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you’ll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You’ll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.
About The Team: Reporting to the Chief People Officer, you will lead the People Operations function that turns our People Strategy into reality. We are a team of trailblazers who leverage data-driven insights and AI-proficient tooling to ensure our Talent thrives as we grow. By owning the core services that underpin our international community, you will build scalable foundations ensuring we don’t just manage processes, we intentionally create the environment where our People deliver impact every day.
The Impact You’ll Have: As Senior Manager in People Operations, you will be responsible for the end-to-end delivery and continuous improvement of our people operations function. You will play a key role in embedding AI-enabled tools and automation improving efficiency, scalability, and the employee experience. You will focus on leading a disciplined, high-performing operational function, driving clarity, accountability, and service excellence, while partnering with senior stakeholders to ensure people operations effectively support business priorities.
Your Day-to-day:
- Lead and develop the People Operations team, setting clear priorities, driving accountability, and fostering a high-performance, service-oriented culture.
- Own and continuously improve core people operations processes, ensuring they are scalable, efficient, and consistently delivered across the organisation.
- Drive operational rigour, including documentation, SLAs, governance frameworks, and process standardisation.
- Act as the primary escalation point for people operations issues, ensuring timely and effective resolution.
- Identify and implement opportunities to leverage AI and automation across people operations processes (e.g. query handling, reporting, workflows), improving efficiency and service quality.
- Partner with People, IT and Legal teams to ensure responsible, ethical, and compliant use of AI in people processes.
- Oversee the people tech stack (including hiBob, CultureAmp, and Ashby), ensuring optimal usage, data integrity, and continuous improvement, and continuously evaluate emerging technologies.
- Drive adoption of AI-enabled tools within the People team, building capability and confidence across the function.
- Partner with People Business Partners and business leaders to ensure operational delivery aligns with business needs.
- Lead data-driven reporting and insights, enabling better decision-making and tracking operational performance.
- Manage and optimise vendor relationships, including benefits providers and payroll partners, ensuring quality and value.
- Oversee global payroll delivery, ensuring accuracy, compliance, and continuous process improvement.
- Ensure compliance with local regulations and maintain robust, up-to-date people policies and procedures.
- Support the implementation and ongoing management of benefits programmes, ensuring operational efficiency and employee understanding.
- Drive and support cross-functional projects, ensuring timely delivery and strong execution discipline.
- Lead, mentor, and develop a team of people operations specialists, building robust career pathways and succession plan.
Your Skillset:
- Demonstrated ability to build and run efficient, scalable operational processes in a fast-paced or high-growth environment.
- Evidence of practical AI / automation deployment in a People Ops or comparable operational context, with a pragmatic, outcomes-focused approach.
- Strong people management experience, with a track record of developing high-performing teams.
- Excellent organisational skills, with the ability to prioritise effectively and manage multiple workstreams.
- Strong operational mindset, with attention to detail and a focus on process discipline and continuous improvement.
- Comfortable with data: you track performance, spot patterns, and translate operational complexity into clear, actionable insights.
- Strong stakeholder management skills, with the ability to work effectively across all levels of the organisation.
- Clear and confident communicator, able to translate operational complexity into simple, actionable insights.
- A proactive, solutions-focused approach, with the ability to navigate ambiguity and drive outcomes.
- Experience with HR systems (hiBob desirable) and global operations (payroll, compliance, benefits).
Desirable:
- Additional language skills are a plus: German, Dutch, Polish, or Czech.
The Interview Journey:
- Introduction with a member of the Talent team, remote - 30 mins.
- 1st stage with Hiring Manager, remote - 45 minutes.
- 2nd stage with key stakeholder/s from People team & business, including a task to present, in office - 90 minutes.
- Final Stage, CPO interview - 60 mins.
Perks Of Joining Us:
- Company pension contributions at 5%.
- Individualised training budget for you to learn on the job and level yourself up.
- Discounted holidays for you, your family and friends.
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
- Ability to buy and sell annual leave.
- Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Senior Manager, People Operations in London employer: Limelight Health
At loveholidays, we pride ourselves on being a forward-thinking employer that champions innovation and personal growth. Our collaborative work culture fosters an environment where employees can thrive, supported by comprehensive benefits such as generous holiday allowances, individualised training budgets, and discounted travel opportunities. Join us in our mission to open the world to everyone while developing your career in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, People Operations in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Limelight Health!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Limelight Health.
We think you need these skills to ace Senior Manager, People Operations in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Limelight Health. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Limelight Health and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Limelight Health. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Limelight Health's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Limelight Health
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Limelight Health.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Limelight Health will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Limelight Health and how you would contribute to adapting HR strategies.
