At a Glance
- Tasks: Shape the future of retirement savings and enhance customer experiences with our pension product.
- Company: Join Moneybox, an award-winning wealth management platform transforming financial futures.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment focused on innovation and customer satisfaction.
- Why this job: Make a real difference in people's lives by helping them achieve their retirement goals.
- Qualifications: 3+ years in Product Management with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. At Moneybox, our mission is to give everyone the means to get more out of life. In this role, you’ll help customers build towards one of their most important long-term financial goals: retirement. We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future. Through our pension product, we want to make it easier for customers to understand their retirement savings, take action with confidence, and build towards their future over time. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind.
Job Brief
We’re looking for a Product Manager to join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You’ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage contributions, and stay engaged with their retirement savings over time. Reporting to the Head of Product for Pension and Investing, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don’t need to be a pensions expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about retirement.
What you’ll do
- Own and maintain the Retirement roadmap, working with the Head of Product for Pension and Investing to ensure priorities are clearly linked to customer needs, business goals, and product strategy.
- Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus.
- Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery.
- Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so Engineering, Design, and wider stakeholders are aligned on what we are building and why.
- Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences.
- Improve key parts of the Moneybox pension experience, including how customers get started, transfer pensions, contribute, understand their progress, and stay engaged over time.
- Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind.
- Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time.
- Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.
Experience and Skills
Essential
- 3+ years’ experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding.
- Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences.
- Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions.
- Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products.
- Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences.
- Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes.
- High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning.
Nice to have
- Experience in fintech, financial services, wealth, pensions, investments, or another regulated environment.
- Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth.
- Familiarity with pensions, retirement planning, long-term saving, investing, or other products where customer trust and confidence are important.
Pension & Retirement Product Manager in London employer: Limelight Health
At Moneybox, we pride ourselves on being an exceptional employer that champions personal and professional growth. Our collaborative work culture fosters innovation and creativity, allowing you to make a meaningful impact on customers' retirement journeys while enjoying comprehensive benefits and a supportive environment. Located in a vibrant area, we offer unique opportunities for career advancement and the chance to be part of a mission-driven team dedicated to empowering individuals to achieve their financial goals.
StudySmarter Expert Advice🤫
We think this is how you could land Pension & Retirement Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for pensions and retirement products during interviews. Share insights on how you can improve customer experiences and demonstrate your understanding of the financial landscape.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Moneybox and contributing to our mission.
We think you need these skills to ace Pension & Retirement Product Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Pension & Retirement Product Manager role. Highlight your experience in product management and how it aligns with improving customer experiences, especially in financial services.
Showcase Your Analytical Skills:We love data-driven decision-making! Include examples of how you've used data and customer insights to shape product improvements in your previous roles. This will show us you can identify opportunities and measure success effectively.
Communicate Clearly:Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language to explain your experience and how it relates to the role. Remember, we want to see your communication skills shine!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Moneybox!
How to prepare for a job interview at Limelight Health
✨Know Your Product Inside Out
Before the interview, make sure you understand Moneybox's pension product and how it fits into the broader financial landscape. Familiarise yourself with the customer journey, from getting started to managing contributions. This will help you demonstrate your passion for improving customer experiences.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data and customer feedback in previous roles to identify problems and shape product improvements. Bring examples of how your analytical capabilities have led to successful outcomes, especially in a regulated environment like pensions.
✨Communicate Clearly and Confidently
Practice explaining complex concepts in simple terms. During the interview, focus on how you can communicate effectively with various stakeholders, including Engineering and Design teams. Clear communication is key to ensuring everyone is aligned on product goals.
✨Demonstrate Your Curiosity and Ownership
Show that you're proactive about learning and taking ownership of your work. Discuss any steps you've taken to build your knowledge of pensions or retirement planning. This will highlight your motivation to contribute positively to Moneybox's mission of helping customers achieve their long-term financial goals.
