At a Glance
- Tasks: Design and improve ITSM platforms, building workflows and automations for engineering teams.
- Company: Join Barclaycard Payments, a leader in innovative financial solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic London office with a collaborative culture and excellent career advancement opportunities.
- Why this job: Make a real impact by enabling safe and efficient change in a tech-driven environment.
- Qualifications: Experience with ServiceNow or similar ITSM tools and strong automation skills.
The predicted salary is between 60000 - 75000 £ per year.
ITSM Platform Engineer
Join us as an ITSM Platform Engineer within Barclaycard Payments – to design, configure and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
The role is hands‑on: building workflows, automation, integrations, data models and control evidence to make change safe, observable, auditable and low‑friction for engineering teams.
You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms.
The mandate is to move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Responsibilities
You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms.
The mandate is to move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications
- Hands‑on engineering experience in Service Now (or equivalent ITSM tooling).
- Ability to design, configure and scale ITSM workflows (incident, change, request, CMDB) and integrate with monitoring, CI/CD and observability platforms.
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows.
- Experience automating service operations using scripting or workflow orchestration.
- Exposure to platform engineering / Dev Ops practices.
- Understanding of data models (CMDB) and service mapping in modern architectures.
- Location & Work Pattern
The successful candidate will be based in London, with offices located at 1 Churchill Place and 7 Westferry Circus (new BPL office).
A hybrid working pattern is supported, with an expected on‑site presence of 3 days per week.
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StudySmarter Expert Advice🤫
We think this is how you could land ITSM Platform Engineer - Barclaycard Payments in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Limelight Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Limelight Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
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✨Direct Apply to Limelight Health
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We think you need these skills to ace ITSM Platform Engineer - Barclaycard Payments in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Limelight Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Limelight Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Limelight Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
