At a Glance
- Tasks: Lead user experience strategy and design for innovative AI-enabled products.
- Company: Dynamic tech company focused on user-centric design and innovation.
- Benefits: Comprehensive benefits package tailored to your location and needs.
- Other info: Join a diverse team committed to innovation and user satisfaction.
- Why this job: Shape the future of user experiences in cutting-edge AI and data-rich environments.
- Qualifications: 10+ years in UX, product design, or related fields with leadership experience.
The predicted salary is between 80000 - 120000 £ per year.
We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users.
As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy and design capability across the portfolio, bringing together product design, interaction design, UX research, design systems, and innovation practices. You will partner closely with Product, Engineering, Product Operations, and Strategy to shape experiences from discovery through delivery—especially as we build AI-first and agentic experiences where trust, explainability, workflow fit, and user control are critical to adoption.
Responsibilities
- Set the UX vision, strategy, and operating model across the product portfolio.
- Lead end-to-end product and interaction design for enterprise workflows, analytics experiences, and AI-enabled interfaces.
- Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
- Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
- Shape AI-first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control).
- Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design.
- Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.
- Partner with Product, Engineering, Product Operations, and Strategy leaders to align design priorities with business outcomes.
- Drive innovation practices (exploration, prototyping, and future-state experience design) to de-risk bets and accelerate learning.
- Ensure experiences are intuitive, effective, and trusted across a complex, multi-domain portfolio.
Requirements
- 10+ years of experience in UX, product design, service design, or related disciplines.
- Experience with AI-powered, conversational, or agentic product experiences (trust, explainability, and user control).
- Proven leadership in B2B/enterprise software, workflow tools, analytics, or data-intensive products.
- Experience building and scaling design organizations (operating model, talent, standards, and governance).
- Strong track record partnering with Product and Engineering leaders to deliver customer-facing outcomes.
- Ability to lead or influence UX research, design systems, and end-to-end experience strategy.
- Experience designing for complex workflows, expert users, and information-rich products.
- Comfort operating in ambiguity, influencing across functions, and balancing portfolio-level vision with product-level detail.
- Experience modernizing fragmented experiences into coherent platform journeys (preferred).
- Experience in building and maintaining customer journeys, jobs-to-be-done and value across all product portfolios.
Benefits
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
EEO Statement
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Director, User Experience, Design and Innovation (UEDI) in London employer: Limelight Health
Join a forward-thinking company that prioritises user experience and innovation, where your leadership as Director of User Experience, Design and Innovation (UEDI) will shape the future of AI-enabled products. With a commitment to employee well-being, a collaborative work culture, and ample opportunities for professional growth, you will thrive in an environment that values creativity and strategic thinking. Located in a vibrant area, our team is dedicated to building intuitive and trustworthy experiences that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director, User Experience, Design and Innovation (UEDI) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your portfolio! Make sure it highlights your best work, especially projects related to UX and AI. A strong portfolio can speak volumes about your skills and creativity.
✨Tip Number 3
Prepare for interviews by practising common UX scenarios and case studies. Be ready to discuss your design process and how you tackle challenges—this will show you're the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director, User Experience, Design and Innovation (UEDI) in London
Some tips for your application 🫡
Show Your Passion for UX:When you're writing your application, let your enthusiasm for user experience shine through. We want to see how much you care about creating intuitive and effective designs that truly resonate with users.
Tailor Your Experience:Make sure to highlight your relevant experience in UX, product design, and especially with AI-powered products. We’re looking for someone who can connect the dots between design and business outcomes, so be specific about your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Director role. Remember, we want to understand your vision and strategy for UX!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Limelight Health
✨Know Your UX Strategy
Before the interview, dive deep into the company's UX vision and strategy. Understand how they integrate AI and data into their products. Be ready to discuss how your experience aligns with their goals and how you can contribute to shaping their user experience.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've built and scaled design teams in the past. Highlight your experience in partnering with cross-functional teams to deliver successful outcomes, especially in B2B or enterprise settings.
✨Prepare for Design Challenges
Expect to tackle design challenges during the interview. Brush up on your problem-solving skills and be ready to discuss your approach to creating intuitive and effective user experiences. Think about how you would modernise fragmented experiences into coherent journeys.
✨Emphasise User-Centric Design
Make sure to highlight your commitment to user-centric design principles. Discuss your experience with UX research, usability testing, and how you've used insights to inform design decisions. Be prepared to talk about how you ensure trust and explainability in AI-powered products.
