At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users in a dynamic office environment.
- Company: Join DXC Technology, a leader in IT services with a focus on community and collaboration.
- Benefits: Enjoy flexible work arrangements, competitive pay, and opportunities for personal growth.
- Other info: Be part of an inclusive team that values your contributions and supports your career journey.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience in desktop support and a passion for learning new skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, and thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, network hardware, and server hardware in a Hands & Eyes manner.
Responsibilities
- Providing wide-ranging Deskside support to end users in office environments.
- Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
- Maintain a dedicated commitment to service quality and customer experience.
- Take ownership of tickets escalated from the service desk and other teams, handling them appropriately.
- Work comfortably on your own, identifying and prioritising incidents, requests, and escalations accordingly.
- Work well within the client environment.
- Ensure that all activity is accurately documented and recorded in line with ITIL practices.
- Contribute to the creation and upkeep of Knowledge Base Articles.
- Be comfortable working in a highly regulated environment, adhering to local and global policies.
- Work healthily and safely, in accordance with DXC training and policies.
- Adhere to all IT Asset Management procedures and policies.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
- Work comfortably in comms areas and data centres, providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Be ready and willing to learn new skills and procedures, growing and providing greater support for colleagues and clients.
Essential Skills
- Ready to learn and face new challenges.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a small team.
- Ability to work well with global teams.
- Experience of working in Desktop support role (3yrs+).
- Tested software and hardware troubleshooting skills.
- Experience of supporting Windows 10.
- Experience of supporting Microsoft Office suites including Office 365.
- Experience working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
- Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge.
- Server Hardware support experience (racking and providing Hands & Eyes support).
- Printer hardware knowledge.
- Willingness to support essential out of hours work when required.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Deskside Support Engineer - on-site Walton Oaks in London employer: Limelight Health
At DXC Technology, we pride ourselves on being an excellent employer that values strong connections and community. Our Walton Oaks location offers a collaborative work environment where employees can thrive, supported by a commitment to inclusivity and personal growth. With opportunities for professional development, a focus on service quality, and a flexible work model that prioritises wellbeing, joining our team as a Deskside Support Engineer means becoming part of a dynamic organisation dedicated to both employee satisfaction and client success.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer - on-site Walton Oaks in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DXC Technology. Understanding their values and work environment can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving IT issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview. We want to see how you think on your feet!
✨Tip Number 3
Show off your communication skills! As a Deskside Support Engineer, you'll need to explain technical issues to non-techy folks. During your interview, make sure to communicate clearly and confidently, showcasing your ability to connect with users.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace Deskside Support Engineer - on-site Walton Oaks in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your relevant experience, especially in desktop support and IT troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your customer-focused approach and willingness to learn – we love that!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experience you have in working with teams or clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Limelight Health
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10 and Microsoft Office suites. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just a candidate but someone who can hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and your ability to handle challenging situations with a positive attitude.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL practices is crucial for this position. Brush up on how ticketing systems work and be prepared to discuss how you’ve documented and managed incidents in previous roles. This will demonstrate your readiness to adhere to their structured environment.
✨Be Ready to Learn and Adapt
This job requires a willingness to learn new skills and adapt to changing environments. Think of times when you've had to quickly pick up new technologies or processes. Showing that you're flexible and eager to grow will make you stand out as a candidate.
