At a Glance
- Tasks: Drive customer success and revenue growth through proactive engagement and upselling.
- Company: Join a vibrant tech company focused on customer satisfaction and innovation.
- Benefits: Top compensation, equity, remote work options, and generous learning budget.
- Other info: Dynamic office culture with opportunities for collaboration and personal growth.
- Why this job: Make a real impact by helping customers unlock the full potential of our product.
- Qualifications: Experience in customer-centric roles, fluent in English, and strong analytical skills.
The predicted salary is between 60000 - 80000 € per year.
Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Your Responsibilities
- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
- Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About You
- Proven experience in a proactive commercial‑centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
In addition, here are the skills and attributes we are looking for:
- Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add‑ons.
- Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
- Expert Operator - You are able to manage multiple requests at the same time and prioritise accordingly. You have a structured way of working, employing efficiency and effectiveness in your day‑to‑day tasks.
Benefits
- Top‑of‑market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Customer Success Manager (f/m/d) in London employer: Limelight Health
Join a dynamic and innovative company that prioritises customer success and employee growth. With a top-of-the-market compensation package, vibrant office culture, and generous benefits like a learning and development budget, we empower our employees to thrive both personally and professionally. Our commitment to collaboration and continuous improvement makes us an excellent employer for those looking to make a meaningful impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what we do and how you can help drive customer success with your skills!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with our needs, especially around upselling and customer engagement. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager (f/m/d) in London
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for understanding customer needs. Share specific examples of how you've gone above and beyond to create a flawless experience for clients.
Demonstrate Your Commercial Mindset:We want to see how you’ve identified upsell opportunities in the past. Include details about your experience negotiating contracts or pricing, and how you’ve added value to existing accounts.
Communicate Clearly:Your application should reflect your ability to communicate complex ideas simply. Use clear and concise language, and avoid jargon unless it’s necessary to convey your expertise.
Leverage Data Insights:Since data is key in our role, mention any experience you have with using KPIs to measure success. Talk about how you've used data to drive decisions and improve customer engagement.
How to prepare for a job interview at Limelight Health
✨Know Your Product Inside Out
Before the interview, make sure you have a deep understanding of the product you'll be working with. Familiarise yourself with its features, benefits, and how it solves customer pain points. This will help you demonstrate your expertise and show that you're ready to act as a product ambassador.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully engaged with customers and driven value. Highlight how you empathised with their needs and provided solutions that led to upselling opportunities. This will illustrate your customer obsession and ability to build strong relationships.
✨Be Data-Driven
Brush up on key performance indicators (KPIs) relevant to customer success roles. Be ready to discuss how you've used data insights to measure success and drive revenue growth in previous positions. This will showcase your analytical mindset and ability to leverage data for decision-making.
✨Practice Clear Communication
Since clear communication is crucial for this role, practice explaining complex topics in a simple and concise manner. You might even want to role-play common customer scenarios with a friend to refine your communication skills. This will help you convey your ideas effectively during the interview.
