At a Glance
- Tasks: Lead technical engagements with high-potential startups and help them scale on Google Cloud.
- Company: Join Google Cloud, a leader in digital transformation and innovative technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to present at industry events and build strong relationships.
- Why this job: Make a real impact by advising startups and driving their success with cutting-edge tech.
- Qualifications: Experience in cloud computing and a passion for helping startups thrive.
The predicted salary is between 81000 - 99000 £ per year.
As a Customer Engineer in the UK/IE Startups & Scaleups Growth team, you will lead high-impact technical engagements with rapidly scaling, high-potential startups and VC-backed businesses.
You will help startup founders, CTOs, and developers scale their products on Google Cloud.
You will act as a trusted advisor, helping to accelerate their product delivery, optimize their technical architecture, and drive strategic business outcomes.
Google Cloud accelerates every organization's ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
- Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing technical role (e. g., Customer Engineer, Solutions Architect, or Developer Advocate) within the cloud computing industry.
- Experience designing, architecting, and deploying cloud-native applications, containerized environments (Kubernetes/GKE), and modern data pipelines.
- Preferred Qualifications
- Experience working directly within or as a technical advisor to high-growth, venture-backed startups or scaleups.
- Background as a CTO, lead architect, or head of engineering at a startup, or equivalent experience navigating fast-paced startup lifecycles.
- Strong understanding of modern data warehouse architectures, real-time analytics, and data governance (e. g., Big Query, Spark, Kafka).
- Deep technical expertise in Generative AI development (e. g., prompt engineering, model tuning, vector databases like Vertex AI Vector Search, and AI frameworks like Lang Chain or Llama Index).
- Active participation in the startup and AI ecosystem, with a track record of public speaking, technical writing, or community contribution.
Responsibilities
- Deliver compelling presentations, product demonstrations, and technical workshops at Google events, accelerator programs (e. g., Plug n Play, local startup hubs), and industry conferences.
- Build and nurture strong, trusted-advisor relationships with startup CTOs, founders, lead architects, and engineering teams.
- Help customers design and scale modern data platforms using Big Query, real-time streaming, and vector databases as the core foundation for their application logic and AI capabilities.
- Guide startups on implementing advanced AI workloads, including Generative AI, Large Language Models (LLMs), RAG systems, and agentic workflows, utilizing both first-party (Gemini) and partner model ecosystems (e. g., Anthropic).
- Partner with the Sales team to qualify opportunities, address technical objections, and design secure, scalable, and cost-effective cloud architectures.
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Customer Engineer, UK/IE Startups in London employer: Limelight Health
At Limelight Health, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a remote-first company, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, making it an ideal environment for those passionate about driving technological advancements in healthcare. Join us to be part of a forward-thinking team that values your expertise and encourages you to lead the way in AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer, UK/IE Startups in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Limelight Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Limelight Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineer, UK/IE Startups in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Limelight Health:Your cover letter is your chance to shine! Tell us why you want to work at Limelight Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Limelight Health!
How to prepare for a job interview at Limelight Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
