Change Management Lead in London

dunnhumby is a global leader in Customer Data Science, partnering with major retailers to put the customer at the heart of every decision.

We are seeking a permanent

Change Management Lead to support Tesco UK’s transformation strategy within our Retail Consulting function.

• Key Accountabilities
• Develop and deliver change‑management roadmaps and plans for multiple business areas and transformation programmes.
• Apply change‑management methodologies to guide stakeholders through the full change lifecycle, ensuring efficient and effective adoption.
• Assess business readiness and evaluate the scale and impact of change, implementing strategies to maximise adoption and minimise risk.
• Build and maintain strong relationships across dunnhumby and Tesco teams, including Commercial, Capability, Product and Technology stakeholders.
• Understand end‑user needs, objectives and pain points to ensure change initiatives are relevant, practical and adopted at scale.
• Collaborate with project managers and subject‑matter experts to land change effectively, leveraging their expertise and networks.
• Partner with Tesco Product, Commercial and Capability teams to support delivery of the wider transformation vision.
• Balance detailed workstream knowledge with programme‑wide oversight, ensuring consistency while maintaining clarity across complex initiatives.
• Lead and coordinate subject‑matter experts to deliver detailed outputs while simplifying messaging for different stakeholder audiences.
• Champion structured, insight‑led ways of working that support long‑term behavioural change and measurable business impact.

Qualifications & Experience

• Bachelor’s degree or equivalent practical experience.
• Strong experience in change management within a consulting or retail environment, ideally in a data‑driven context.
• Proven track record of delivering change across complex, cross‑functional programmes.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Experience working with cross‑functional teams including Product, Engineering, Analytics and Commercial.
• Ability to navigate ambiguity and bring structure and clarity to complex challenges.
• Agile mindset, with the ability to manage risk and adapt to changing priorities.
• Self‑driven, proactive and comfortable operating in fast‑paced environments.
• Familiarity with dunnhumby tools, data or methodologies is advantageous.
• What You Can Expect From Us
• Comprehensive rewards package and investment in cutting‑edge technology.
• Flexible working hours and a birthday off.
• Supportive, inclusive culture that promotes diversity, equity and belonging.

Our Approach to Flexible Working dunnhumby values work‑life balance and offers flexible and agile working options that can be discussed during the hiring process.

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