At a Glance
- Tasks: Provide live chat support and troubleshoot client issues while building product knowledge.
- Company: Join Street Group, a fast-growing PropTech company revolutionising the property industry.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on collaboration and continuous learning.
- Why this job: Make a real impact by enhancing customer experiences with innovative technology.
- Qualifications: Experience in live chat or IT support, strong communication skills, and a passion for tech.
The predicted salary is between 25500 - 27000 £ per year.
hackajob is collaborating with Street Group to connect them with exceptional professionals for this role.
Location: Manchester (Hybrid, up to 2 days WFH) | Salary: £25.5k - £27k
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement. Our aim is to improve the industry by elevating UK Estate Agencies through world‑class technology.
By joining us you will help improve the property industry for everyone by ensuring our clients love our software and helping them navigate the system. You will work closely with other teams across the business, give feedback on product development and technical issues, and support launches of new product features, keeping Street.co.uk best‑in‑class.
On a day‑to‑day basis you will be the go‑to support for our clients, providing live‑chat support, building product knowledge, troubleshooting issues and assessing the best course of action to resolve problems. As your product knowledge grows you will take on more responsibility, dealing with more technical incidents.
A Bit About You…
- You have commercial experience in either a live chat or IT support role, with a keen interest in technology.
- You’re confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem.
- You have a passion for technology and websites and an enthusiasm for developing this knowledge even further.
- You’re a self‑starter who can take initiative where required.
- You’ll have outstanding communication skills, both written and verbal.
- You feel confident working with a variety of stakeholders (internal and external, technical and non‑technical).
- You’re highly organised and experienced at time management and prioritisation.
- You’re calm and collected under pressure whilst keeping a happy and positive mindset.
- You’re adaptable to each issue dealt with and truly take pride in your work.
What you will work on as a Live Chat Support Specialist
- Become a Street.co.uk expert.
- Act as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call.
- Know when to escalade more complex tasks to our Street Engineering teams.
- Proactively build your knowledge of our products Street.co.uk and Bridge.
- Ensure customers understand and make the most of the latest product updates/releases.
- Work with a variety of customers from small independents to large multi‑branch estate agencies.
- Respond to system bugs reported by clients and escalade this to the development team where necessary.
- Obtain customer feedback and feature requests and ensure these are communicated appropriately to the development team.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria, please consider applying anyway. We’d love to see your application!
Why join Street Group?
- Hybrid‑working – you can work from home up to 2 days per week.
Live Chat Specialist employer: Limelight Health
Street Group is an exceptional employer that prioritises employee well-being and growth, offering a hybrid working model that allows for flexibility with up to two days of remote work each week. With a strong focus on technology and innovation in the PropTech sector, employees are encouraged to develop their skills and take on new responsibilities, all while contributing to a collaborative and supportive work culture that values feedback and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Live Chat Specialist
✨Tip Number 1
Get to know the company inside out! Research Street Group and their products so you can chat confidently about how you can contribute. This will show them you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your live chat skills! Set up mock scenarios with friends or family where you troubleshoot issues or answer questions. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to be part of the team at Street Group.
We think you need these skills to ace Live Chat Specialist
Some tips for your application 🫡
Show Your Passion for Tech:Make sure to highlight your enthusiasm for technology in your application. We want to see that you’re not just looking for any job, but that you genuinely care about improving the property industry with innovative solutions.
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Live Chat Specialist role. Mention specific experiences that relate to live chat support or IT roles, and how they’ve prepared you for this position with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant, and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Limelight Health
✨Know Your Stuff
Before the interview, dive deep into Street Group's products and services. Familiarise yourself with Street.co.uk and Bridge, as well as any recent updates or features. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Practice Your Communication Skills
Since you'll be dealing with clients and internal teams, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication skills, especially in a live chat context.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Think about specific situations where you had to troubleshoot or escalate problems, and be ready to discuss your thought process during those times.
✨Stay Positive and Adaptable
During the interview, maintain a positive attitude, even when discussing challenges. Highlight your ability to stay calm under pressure and adapt to different situations, as this is crucial for a Live Chat Specialist role.
