At a Glance
- Tasks: Build and nurture client relationships while managing accounts and driving growth.
- Company: AND Digital, a tech company dedicated to closing the digital skills gap.
- Benefits: Blended working model, training budget, team socials, and career development support.
- Other info: Join a diverse team that values collaboration, curiosity, and fun.
- Why this job: Make a real impact on clients and help shape the future of digital delivery.
- Qualifications: Experience in account management and strong commercial acumen.
The predicted salary is between 50000 - 60000 £ per year.
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap.
What You’ll Bring To The Table
The Client Services Manager is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. Specifically, we are looking for an experienced account manager that is comfortable with the day to day management of the relationship, AND can bring real commercial capability to bear to grow clients and revenue.
- Client relationship building: Managing a portfolio of clients, you’ll be responsible for building and nurturing trusted relationships with key stakeholders to increase AND's impact.
- Growing accounts: Planning and shaping feasible account strategies that represent value for our clients and support AND's growth and identifying, shaping and successfully pitching new business opportunities to clients.
- Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
- People leadership: Communicating AND's mission and goals clearly, building connection between AND's proposition, our clients and our ANDis goals.
- Commercial management: Maintaining commercially successful accounts with minimal support, you’ll have solid commercial knowledge and proactively minimise revenue leakage. You’ll also be supporting the creation of SOWs, and need a thorough understanding of contract terms & commercial risk.
- Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Acting as a trusted point of escalation for the client and delivery team, resolving issues for success.
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By Joining AND, We’ll Provide
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Client Services Manager in Leeds employer: Limelight Health
AND Digital is an exceptional employer that prioritises collaboration, innovation, and personal growth. With a unique 'Blended Working' model, employees enjoy the flexibility to work from various locations while engaging in meaningful projects that make a real difference. The company fosters a vibrant culture with dedicated career support, training budgets, and regular team socials, ensuring a fulfilling and inclusive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at AND Digital. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion for digital skills! When you get the chance to speak with someone from AND Digital, make sure to express your enthusiasm for closing the digital skills gap. Share your ideas on how you can contribute to their mission and make a real impact.
✨Tip Number 3
Prepare for those interviews! Research AND Digital’s values—wonder, share, and delight—and think about how you can embody these in your responses. Be ready to discuss your experience in client relationship management and how you can grow accounts effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining AND Digital and being part of their mission to make a difference.
We think you need these skills to ace Client Services Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you connect with our values of wonder, share, and delight, so don’t hold back!
Tailor Your Experience:Make sure to highlight your relevant experience in client relationship management and account growth. We’re looking for someone who can bring real commercial capability, so be specific about your achievements and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your fit for the Client Services Manager position quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Limelight Health
✨Know Your Clients
Before the interview, research AND Digital's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build and nurture those relationships effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with account management and how you've successfully grown client accounts in the past. Highlight specific strategies you've used to increase revenue and minimise leakage.
✨Communicate Clearly
Since the role involves managing day-to-day client needs, practice articulating your communication style. Be ready to share examples of how you've ensured clear and timely communication in previous roles.
✨Embrace the Company Values
AND Digital values wonder, share, and delight. Think about how these values resonate with you and prepare to discuss how you embody them in your work. This will show that you're a great cultural fit for the team.
