At a Glance
- Tasks: Examine and process claims, ensuring excellent service and minimal leakage.
- Company: Join QBE, a global insurer with a passionate and talented team.
- Benefits: 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Enjoy career growth opportunities and a dynamic work culture.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Experience in commercial insurance and strong investigative skills preferred.
The predicted salary is between 35000 - 45000 £ per year.
Location: Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – big enough for our ambitions, yet small enough for a real impact. We’re building momentum towards becoming the most consistent and innovative risk partner. As part of the QBE team, you’ll spend every day working with people who are passionate, talented and kind.
Please note: Applicants must have the right to work in the UK – sponsorship may be considered at QBE’s discretion.
Your new role
- Reporting to Claims Team Leader, you will examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
- Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage.
- Identify and investigate coverage issues so that the company’s liability aligns with contractual commitments.
- Deliver a world‑class service to customers.
- Accurately triage and manage claim files through to settlement, prioritising new and existing work, ensuring they are adequately reserved and settled economically and fairly.
- Pro‑actively own the transition of existing cases into the department.
- Manage ad‑hoc claims reports for stakeholders as required.
- Be a team player, ready to be part of a market‑leading claims team.
- Reserve accurately to keep the company’s liability clear at all times.
- Maintain efficient handling of your own caseload to ensure prompt, timely and effective handling of Claims.
- Support projects related to Operational Excellence, Analytics or Automation.
About You
- Experience within Commercial Insurance is preferred.
- Understanding of PI/casualty claims.
- Excellent investigative skills.
- Effective presentation skills.
- Relationship Management skills.
- Able to use MS Office applications – Word, Excel and Access.
- Able to produce MI and detailed reports at various levels.
- Good communication and negotiation skills.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important, offering part‑time, job share and compressed hours.
- Pension – automatically enrolled into the QBE pension plan, entitling you to an employer contribution of 10 % of your basic salary.
- Private medical insurance – fully comprehensive coverage for you and your family.
- Family‑friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short‑term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – our net‑zero pension strategy invests more in green businesses, supporting planet and personal savings.
- Cycle‑to‑Work – benefit from regular exercise while commuting greener and cheaper, with equipment up to £5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- AXCO Global Insurance Awards 2024 – Network Management of the Year
- Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer
- UK IT Industry Awards 2023 – Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 – Parental Policies Award
- Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employer
Skills
- Case Management
- Claims Administration
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Insurance Policies
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Risk Assessments
- Sound Judgment
How to Apply
To submit your application, click "Apply" and follow the step‑by‑step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Adjuster - Casualty in Leeds employer: Limelight Health
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and family-friendly policies, our Leeds-based team thrives in an environment that fosters collaboration and innovation. Join us to make a meaningful impact while advancing your career in the dynamic field of insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster - Casualty in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at QBE. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research QBE’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your claims handling scenarios. Think about how you’d approach different situations they might throw at you. Being ready to discuss real-life examples will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the QBE team.
We think you need these skills to ace Claims Adjuster - Casualty in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in commercial insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your investigative skills can help us deliver world-class service. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to highlight your communication and negotiation skills in your application. These are key for the role, and we love seeing candidates who can effectively manage relationships and resolve issues.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at QBE!
How to prepare for a job interview at Limelight Health
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims and the specific processes involved. Familiarise yourself with QBE's claims philosophy and be ready to discuss how your experience aligns with their approach.
✨Showcase Your Investigative Skills
Prepare examples that highlight your investigative skills. Think of situations where you successfully resolved complex claims or identified coverage issues, and be ready to explain your thought process during the interview.
✨Demonstrate Effective Communication
Since relationship management is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with stakeholders in the past, especially when managing claims or presenting reports.
✨Be a Team Player
QBE values collaboration, so come equipped with examples of how you've worked well in teams. Highlight any projects related to operational excellence or automation that you've contributed to, showing your willingness to support team goals.
