At a Glance
- Tasks: Deliver exceptional customer service and resolve complex customer needs through various communication channels.
- Company: Join Barclays, a leading financial services provider with a strong commitment to customer care.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and enhancing their banking experience.
- Qualifications: Excellent communication skills and attention to detail; previous financial services experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Join Barclays as a Specialist Customer Care where you will be delivering exceptional customer service whilst resolving complex customer needs or requests.
Required Skills
- Excellent Customer Service skills.
- Good communicator and ability to form relationships.
- Attention to detail and effectively plan and organise.
Highly Valued Skills May Include
- Previous knowledge/experience within financial services would be beneficial.
- Adapt to change.
- Ability to manage multiple customer inquiries, tasks, and priorities.
Purpose of the Role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Analyst Expectations
- To meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team.
- May lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
- The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- For an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
- Make judgements based on practice and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Specialist Customer Care in Knutsford employer: Limelight Health
Barclays is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in Knutsford where collaboration and innovation thrive. With a strong commitment to delivering outstanding customer service, employees are empowered to take ownership of their roles while benefiting from comprehensive training and support. The company fosters a respectful and inclusive environment, ensuring that every team member can contribute meaningfully to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Customer Care in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Barclays' values and mindset. This will help you align your answers with what they care about, showing that you're not just a good fit for the role but also for the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled complex customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Specialist Customer Care in Knutsford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to resolve complex needs.
Communicate Clearly:Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate good communicators who can form relationships easily!
Attention to Detail is Key:Pay close attention to the details in your application. Typos or unclear information can be a red flag for us. Double-check everything before hitting send, and make sure you’re presenting your best self!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Limelight Health
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled complex customer needs in the past. Think about situations where you went above and beyond to resolve an issue, as this will show your commitment to exceptional service.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experiences. This will help you convey your points effectively and demonstrate your ability to form relationships.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities. Share examples of how you've successfully planned and organised your workload in previous roles. This will highlight your attention to detail and ability to adapt to changing circumstances.
✨Embrace the Barclays Values
Familiarise yourself with Barclays' values and mindset. During the interview, weave these principles into your responses to show that you align with their culture. Discuss how you embody respect, integrity, service, excellence, and stewardship in your work.
