At a Glance
- Tasks: Design and improve ITSM platforms for a modern engineering environment.
- Company: Join Barclays, a leading financial services provider, in a collaborative tech team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic London office with excellent career advancement potential.
- Why this job: Make a real impact by enabling safe and efficient change management.
- Qualifications: Experience with ServiceNow or similar ITSM tools and strong engineering skills.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as an ITSM Platform Engineer within Barclaycard Payments to design, configure and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
The role is hands‑on: building the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low‑friction for engineering teams. You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate is to move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications
- Hands‑on engineering experience in ServiceNow (or equivalent ITSM tooling)
- Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB) and integrate ITSM platforms with monitoring, CI/CD, and observability
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows
Highly Valued Skills
- Experience automating service operations using scripting or workflow orchestration
- Exposure to platform engineering / DevOps practices
- Understanding of data models (CMDB) and service mapping in modern architectures
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job‑specific technical skills. The successful candidate will be based in London. Our offices are located at 1 Churchill Place and 7 Westferry Circus.
