At a Glance
- Tasks: Monitor and support the ServiceNow system, resolving application issues and enhancing user experience.
- Company: Join Atos, a leader in tech with a strong focus on diversity and inclusion.
- Benefits: Enjoy a competitive pension scheme, private medical cover, and 25 days paid leave.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be a key player in improving applications and making a real difference for users.
- Qualifications: Proficient in C#, ASP.NET, and SQL; excellent communication skills are a must.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Participate in a rota to monitor the Service Now (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
- Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets.
Typical incidents include
- Functionality not working as expected.
- Missing or incorrect data within the application.
- Data not being correctly passed to third parties via integration components.
- Performance issues affecting user experience.
- Respond to information requests, guiding users on how to perform specific activities within the application.
- Develop and implement fixes for identified faults within the application.
- Conduct operational maintenance to ensure system performance and reliability.
- Serve as a subject matter expert (SME) on the application, supporting new initiatives and enhancements.
- Facilitate the handover of all new or changed functionality from development, ensuring comprehensive understanding at client sites; this includes performing software implementations/upgrades at client locations.
- Participate in an on‑call rota to provide after‑hours support as required.
- Technical and Professional Skills
- Proficiency in C# and ASP. NET
- Experience with . NET Core
- Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e. g., SQL Profiler)
- Knowledge of Power Shell and Windows Server
- Excellent communication skills, including written, verbal, and presentation
Essential Criteria – BPSS Eligibility
To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.
Benefits
- Pension Scheme – contributions matched up to 10%
- Private medical cover
- Income protection
- Life assurance
- 25 days paid leave + National Holidays
- Flex benefits program
- Diversity, Equity & Inclusion
At Atos, diversity and inclusion are embedded in our DNA.
We encourage applications from all applicants, especially differently abled candidates.
We are committed to making reasonable adjustments to support applicants’ needs.
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.NET Application Support Engineer in Glasgow employer: Limelight Health
At Limelight Health, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a remote-first company, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, making it an ideal environment for those passionate about driving technological advancements in healthcare. Join us to be part of a forward-thinking team that values your expertise and encourages you to lead the way in AI-driven solutions.
