At a Glance
- Tasks: Lead the Voice of Customer programme and turn feedback into actionable insights.
- Company: Join QBE, a leading insurance company with a focus on customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to innovation and excellence.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
QBE in London seeks an experienced Customer Experience Manager to lead the Voice of Customer programme for its European Operations division.
You will own end-to-end VOC surveys, insights, reporting, and actions from customer feedback to improve business outcomes.
You will partner with Ex Cos, Market Management, Claims and Underwriting to embed customer insight into decision-making, while maintaining a strong focus on EO priorities and Group CX standards.
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Europe VOC & CX Leader — Turn Feedback into Action employer: Limelight Health
At Limelight Health, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a remote-first company, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth, making it an ideal environment for those passionate about driving technological advancements in healthcare. Join us to be part of a forward-thinking team that values your expertise and encourages you to lead the way in AI-driven solutions.
