At a Glance
- Tasks: Bridge teams and clients, manage accounts, and resolve queries in insurance administration.
- Company: Join a leading insurance company with a commitment to diversity and inclusion.
- Benefits: 30 days holiday, flexible working, private medical cover, and family-friendly policies.
- Other info: Enjoy opportunities for remote work abroad and sustainable investing initiatives.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Strong numeracy, customer service experience, and proficiency in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
Act as a bridge between offshore processing teams and Underwriters, Underwriting Assistants, Clients and Brokers for Insurance Administration and Credit Control activities. Build and maintain relationships with client/broker organisations, resolve complex queries, and grow offshore team capabilities through support and training.
Your new role:
- Take full accountability for assigned accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
- Escalate any debt or cash where they are experiencing difficulties, either internally or externally, to ensure these are cleared at the earliest opportunity.
- Review broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
- Identify brokers with high volumes of queries, diagnose reasons, and develop strategies to eliminate the need for queries.
- Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.
- Analyse all processes and related data, highlight areas of concern and propose working solutions where applicable.
About You:
- High level of numeracy and literacy.
- Customer service experience with good communication, negotiation and influencing skills.
- Experience using MS Office applications: Word, Excel, PowerPoint.
- Good understanding and ability to analyse detailed reports.
- Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
- Additional language would be advantageous but not essential.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working opportunities, including part‑time, job share and compressed hours.
- Automatic enrollment into the QBE pension plan with 10% employer contribution.
- Fully funded private medical cover for you and your family.
- Family friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short‑term remote work abroad: up to 20 days per year from certain locations.
- Sustainable investing: pension strategy supports net‑zero goal and invests more in green businesses.
- Cycle‑to‑Work benefit: up to £5,000 for bike or accessories.
Skills:
- Account reconciliations.
- Adaptability.
- Communication.
- Critical thinking.
- Customer service.
- Customer value management.
- Financial data reporting.
- Financial products.
- Intentional collaboration.
- Managing performance.
- Payment systems.
- Reporting and analysis.
- Risk management.
- Sound judgment.
- Stakeholder management.
Equal Employment Opportunity:
QBE is an equal‑opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.
Credit Controller in Essex employer: Limelight Health
At QBE, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee well-being. With generous benefits such as 30 days of holiday, fully funded private medical cover, and opportunities for professional growth, our Credit Controller role in the heart of the UK insurance market provides a meaningful career path where you can make a real impact while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and credit control sectors on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for advice or insights. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in account reconciliations and customer service. This can set you apart from other candidates and give you something tangible to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s get the conversation started!
We think you need these skills to ace Credit Controller in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Controller role. Highlight your experience in credit control and customer service, and don’t forget to mention any relevant skills like account reconciliations and financial reporting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your ability to build relationships and resolve complex queries, as these are key aspects of the job.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences that show how you’ve successfully managed accounts or improved processes. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right people without any hiccups!
How to prepare for a job interview at Limelight Health
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your numeracy skills and be prepared to discuss how you've managed accounts or reconciled statements in the past. Use specific examples to showcase your analytical abilities.
✨Master Communication Skills
Since this role involves liaising with clients, brokers, and internal teams, strong communication is key. Practice articulating complex queries clearly and concisely. Think about times when you successfully resolved issues through effective negotiation or influence.
✨Familiarise Yourself with Tools
Get comfortable with MS Office applications, especially Excel, as you'll need to analyse detailed reports. If you have experience with any internal tools for credit control or insurance administration, be ready to discuss how you used them to improve processes.
✨Showcase Your Problem-Solving Skills
The ability to identify and resolve issues is crucial in this role. Prepare examples of how you've diagnosed problems in previous positions and developed strategies to eliminate them. Highlight your critical thinking and adaptability in challenging situations.
