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For Companies At a Glance
- Tasks: Provide top-notch client support and troubleshoot technical issues in a fast-paced environment.
- Company: Join Evri, a leading logistics tech company focused on exceptional client service.
- Benefits: Competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with plenty of room for career advancement.
- Why this job: Be the hero of client support and make a real difference in their operations.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Ready to be the frontline of exceptional client support? At Evri, our technology keeps the business moving - and our clients rely on us to keep everything running smoothly. As the first point of contact for technical support, you’ll play a vital role in helping clients stay connected, informed and supported across our logistics technology platforms. If you love solving problems, enjoy speaking with customers and thrive in a fast‑paced tech environment, this could be the perfect next step for you. Join us as an IT Client Service Desk Analyst and help deliver fast, accurate and friendly support that keeps our clients’ operations moving.
What you’ll be doing
- Handle client queries, incidents and requests across a range of systems, ensuring every interaction is managed with professionalism, accuracy and care.
- Act as the first point of contact for client IT support, delivering timely and professional assistance.
- Log, track and resolve incidents and service requests in ServiceNow, meeting agreed SLAs.
- Troubleshoot technical issues efficiently and provide clear, supportive guidance to clients.
- Take ownership of requests from start to finish, escalating where needed.
- Maintain accurate client profiles and ensure data is managed in line with GDPR requirements.
- Keep precise records of interactions and resolutions.
- Contribute to the knowledge base and help clients navigate systems effectively.
What you’ll bring
- Experience in a service desk or IT support environment.
- Strong communication and interpersonal skills.
- Confidence using ServiceNow or similar ITSM tools.
- Ability to diagnose issues logically and quickly.
- Strong attention to detail and accurate record-keeping.
Client Service Desk Analyst in England employer: Limelight Health
Contact Detail:
Limelight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Desk Analyst in England
✨Tip Number 1
Get to know the company inside out! Research Evri's values, mission, and the tech they use. This way, when you chat with them, you can show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your problem-solving skills! Think of common tech issues clients might face and how you'd tackle them. Being able to demonstrate your troubleshooting prowess will definitely impress during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Evri employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the Evri team.
We think you need these skills to ace Client Service Desk Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk or IT support environments. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client support and how you can contribute to our team. Keep it friendly and professional, just like the support we provide.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Limelight Health
✨Know Your Tech
Familiarise yourself with the technology and systems mentioned in the job description, especially ServiceNow. Being able to discuss your experience with ITSM tools will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. Highlight your logical approach to troubleshooting and how you’ve maintained professionalism under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. As a Client Service Desk Analyst, you'll need to convey information clearly to clients who may not be tech-savvy, so demonstrating this skill in your interview is key.
✨Emphasise Attention to Detail
Be ready to discuss how you ensure accuracy in your work, especially when logging incidents and maintaining client profiles. Mention any specific methods you use to keep records precise and compliant with GDPR.